Bose QuietComfort Earbuds II Noise-Canceling True Wireless In-Ear Headphones (Triple Black) - Manual (Page 45)

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TROUBLESHOOTING
SYMPTOM SOLUTION
Microphone doesn’t pick
up sound
Make sure that both eartips fit securely in your ear, and they
aren’t rotated too far back (see page 17).
Make sure the microphone holes on the edge of the right
earbud aren’t blocked.
Make sure the microphone isn’t muted on your phone.
If you’re on a phone call, make sure you’re using the
right earbud.
Try another phone call.
Try another compatible device.
On your device:
• Turn the
Bluetooth feature off and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 15).
Can’t adjust the noise
cancelling mode
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 35).
Make sure you’re using the left earbud to adjust the noise
cancelling mode.
See “Earbuds don’t respond to touch control” on page 46.
Use the Bose Music app to adjust the noise cancelling mode.
You can access this option from the home screen
(see page 15).
Poor noise cancellation
Make sure the eartips fit properly (see page 18).
Check the noise cancelling mode (see page 27).
Remove the earbuds from your ears and reinsert in your ears.
If you are on a phone call or using voice control on your
mobile device, lower or turn off Self Voice using the Bose
Music app (see page 28).
Difficulty hearing caller
while on a phone call
Increase the volume using your mobile device.
Try a different noise cancelling mode (see page 27).
Difficulty hearing own voice
while on a phone call
Use the Bose Music app to adjust Self Voice. You can access
this option from the Settings menu.
Earbuds don’t respond
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 35).
Reboot the earbuds and charging case (see page 48).