Bose QuietComfort Earbuds II Noise-Canceling True Wireless In-Ear Headphones (Triple Black) User Manual
Page 43
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TROUBLESHOOTING
SYMPTOM
SOLUTION
Earbuds don’t connect with
mobile device
On your device:
• Turn the
Bluetooth
feature off and then on.
• Delete the earbuds from the
Bluetooth
list on your device.
Connect again (see page 15).
Place both earbuds in the charging case until they
magnetically snap into place, and the status lights display
charge status (see page 35). Close and re-open the case.
Connect again (see page 15).
Make sure you’re wearing the right earbud.
Make sure the right earbud is within range (30 ft or 9 m) of
the charging case and the case is open.
Clear the earbud device list (see page 39). Connect again
(see page 15).
V
to see
how-to videos.
Reboot the earbuds and charging case (see page 48).
Earbuds don’t respond
during app setup
Make sure you’re using the Bose Music app for setup
(see page 15).
Make sure the
Bluetooth
feature is on in your mobile device
Settings menu.
Bose Music app can’t
find earbuds
While wearing the earbuds, press and hold the
Bluetooth
button
l
in the charging case until you hear
“Ready to connect.”
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
Remove the earbuds.
Bose Music app doesn’t
work on mobile device
Make sure your mobile device is compatible with the
Bose Music app and meets minimum system requirements.
For more information, refer to the app store on your
mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 15).
Intermittent
Bluetooth
connection
Clear the earbud device list (see page 39). Connect again
(see page 15).
Move the mobile device closer to the earbuds.
Reboot the earbuds and charging case (see page 48).