Samsung Odyssey Ark 55" 4K HDR 165 Hz Curved Gaming Monitor - Manual (Page 39)

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Appendix
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the
following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
● If a service technician is requested to give instructions on how to use product or simply adjusts options without
disassembling product.
● If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
● If a product is reinstalled or devices are connected additionally after installing the purchased product for the
first time.
● If a product is reinstalled to move to a different spot or to move to a different house.
● If the customer requests instructions on how to use another company’s product.
● If customer requests instructions on how to use the network or another company’s Programme.
● If customer requests software installation and setup for the product.
● If a service technician removes/cleans dusts or foreign materials inside of the product.
● If customer requests an installation additionally after purchasing a product through home-shopping or online.