ProSoft Technology RLX-IFH24S-A - Manual (Page 67)

RLX-IFHS ♦ RadioLinx Industrial Wireless Guide to the RLX-IFHS User Manual
RadioLinx® Industrial Frequency Hopping Serial Radios User Manual
ProSoft Technology, Inc. Page 67 of 107
November 19, 2013
3.4.4 Connection Errors
If ControlScape FH is not able to communicate with a radio, it will open a
message box describing the problem.
To troubleshoot communication problems, follow these steps:
 Verify that you can communicate with the Master radio through a serial cable
connection (page 34)
 Verify that ControlScape FH is configured to use the correct serial port on
your PC
 Verify that the communication port on the PC is not in use by another
application or device. In particular, look for and temporarily disable
communication drivers that are commonly installed with PLC programming
tools, and close any other applications, for example HyperTerminal, that may
be using the serial port.
 Verify that the Master radio and remote radios are powered up (page 52)
 Verify that the Remote radios are connected to antennas, (page 53) and are
correctly sited (page 53) to receive signals from the Master radio
 Eliminate sources of interference (page 62).
If you are still unable to connect to a radio, contact ProSoft Technical Support
(page 83) for assistance.