PLANET ICF-1601 - Manual (Page 29)

Appendix A FAQ
Q1: Nothing is displayed on LCD display, or malformed text / graphic is
displayed.
A:
1. Check the connection between power jack of A/C adapter and the phone.
Make sure it’s securely connected.
2. Plug the A/C adapter into power outlet on the wall, if it’s not plugged in.
3. Please check the status of power outlet, maybe it’s not powered.
4. Disconnect the power jack and A/C adapter, and reconnect it again after
about 10 seconds.
5. Press “SPEAKER” button on the phone, or lift handset. If you can hear dial
tone, please return this IP phone to your dealer.
6. If the problem can not be solved by solutions listed above, please contact
your dealer of purchase for assistance.
Q2 : I can not hear dial tone.
A:
1. Please check the cable connection between IP phone and handset.
2. Replace the cable used to connect IP phone and handset with a new one.
(If you don’t have another cable, bring the old cable to a telephone /
computer store and show them, they can help).
3. If you can’t hear dial tone from handset, try to press ‘SPEAKER’ button on
the phone, to see if you can hear the dial tone. Please also check the
connection cable between handset and the phone.
4. Try a higher volume setting.
5. Try solutions of last scenario.
6. Contact your dealer if above solutions don’t work.
Q3 : I can not see my image / remote party can not see my image /
malformed image is displayed.
A:
•
Make sure you set the “video privacy” setting to “OFF”
• If you think the image is flashing, please try a different camera frequency
• If you see strange color / malformed image displayed, please contact the
dealer of purchase for help.
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