PLANET ICF-1600 - Manual (Page 59)

Appendix B
FAQ
Q1: Nothing is displayed on LCD display, or malformed text / graphic is displayed.
A:
•
Check the connection between power jack of A/C adapter and the phone. Make sure it’s
securely connected.
•
Plug the A/C adapter into power outlet on the wall, if it’s not plugged in.
•
Please check the status of power outlet, maybe it’s not powered.
•
Disconnect the power jack and A/C adapter, and reconnect it again after about 10
seconds.
•
Press “SPEAKER” or “HEADSET” button on the phone, or lift handset. If you can hear
dial tone, please return this IP phone to your dealer.
•
Press key once, make sure the phone is not in TV-OUT mode.
•
If you just tried to upgrade firmware and you see malformed text displayed on LCD
display, contact your dealer for assistance.
•
If the problem can not be solved by solutions listed above, please contact your dealer of
purchase for assistance.
Q2 : I can not hear dial tone.
A:
•
Please check the cable connection between IP phone and handset.
•
Replace the cable used to connect IP phone and handset with a new one. (If you don’t
have another cable, bring the old cable to a telephone / computer store and show them,
they can help).
•
If you can’t hear dial tone from handset, try to press ‘SPEAKER’ button on the phone, to
see if you can hear the dial tone. Please also check the connection cable between
handset and the phone
•
Try a higher volume setting.
•
Try solutions of last scenario.
•
Contact your dealer if above solutions don’t work.
Q3 : I can hear dial tone in the handset, but I can not place / accept phone call.
A:
•
If you see icon displayed on the left corner of LCD display, please re-check the
network connection. If the network is working, please contact your service provider and
check service availability.
•
If you see icon displayed on the left corner of LCD display, the phone is not
registered to VoIP server. Please re-check SIP setting of this phone, and make sure
VoIP server is reachable by the network you connected to.
•
Please contact your VoIP service provider and / or ISP to ask for service availability.