EFJohnson 764X - Manual (Page 7)

GENERAL INFORMATION
1-2
November 1998
Part No. 001-7600-001
5:30 PM. Central Time, Monday - Friday. The
Customer Service Department can be reached using
one of the following telephone numbers:
Toll-Free: (800) 328-3911
(From within continental United States only)
International: (507) 835-6911
FAX: (507) 835-6969
E-Mail: First Initial/Last [email protected]
(You need to know the name of the person you want to
reach. Example: [email protected])
NOTE: Emergency 24-hour technical support is also
available at the 800 and preceding numbers during off
hours, holidays, and weekends.
When your call is answered at EFJohnson, you
will hear a brief message informing you of numbers
that can be entered to reach various departments. This
number may be entered during or after the message
using a tone-type telephone. If you have a pulse-type
telephone, wait until the message is finished and an
operator will come on the line to assist you. When you
enter some numbers, another number is requested to
further categorize the type of information you need.
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The mail-
ing address is as follows:
EFJohnson
Customer Service Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.8 FACTORY RETURNS
Repair service is normally available through local
authorized EFJohnson Land Mobile Radio Service
Centers. If local service is not available, the equipment
can be returned to the factory for repair. However, it is
recommended that you contact the Customer Service
Department before returning equipment because a ser-
vice representative may be able to suggest a solution
to the problem so that return of the equipment would
not be necessary.
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling Customer Service (see Section 1.7)
or by requesting them when you send a unit in for
repair. Clearly describe the difficulty experienced in
the space provided and also note any prior physical
damage to the equipment. Then include a form in the
shipping container with each unit. Your telephone
number and contact name are important because there
are times when the technicians have specific questions
that need to be answered in order to completely iden-
tify and repair a problem.
When returning equipment for repair, it is also a
good idea to use a PO number or some other reference
number on your paperwork in case you need to call the
repair lab about your unit. These numbers are refer-
enced on the repair order and it makes it easier and
faster to locate your unit in the lab.
Table 1-1 75xx Accessories
Accessory Part No.
Mounting bracket 585-7600-040
DC cable assembly 585-7600-029
Mounting screws and fuses 585-7600-041
Microphone hanger 023-3514-001
Mic hanger ground wire 023-7171-911
Function name stickers 585-7600-042
Microphone, standard 585-7600-020
Microphone, DTMF 585-7600-022
2-Tone/5-tone module kit 585-7600-026
5”, 4.7-ohm, 15W external speaker 250-0151-010
Compact speaker 585-7600-023
Accessory/data cable (DB-9 connector) 585-7600-027
Programming Accessories
Programming software, 3-1/2 disk 585-7600-030
Programming cable, computer-adapter 585-7500-031
Adapter cable, prog cable-xcvr 585-7600-031
Replication (cloning) cable 597-2002-200
DB-9 M to DB-25 F adapter 515-9000-015