Parts list, Warranty policy – Elite Screens REV043010-JA User Manual
Page 9
Rev043010-JA
The following points should be noted to assure the sound performance and longevity of
your screen
1. Never use your hand to touch the screen surface.
2. Never scrabble on the screen with anything.
3. Don't touch the screen with hard or sharp objects.
4. Please use a clean cotton cloth or soft dust brush to remove any dust particles on the screen.
5. The screen material may be cleaned
Warranty Policy
Two (2) year parts and labor warranty from defects in workmanship from purchase date (except for
refurbished units as specified below):
Refurbished units carry a 90-day parts and labor warranty.
Each party will be responsible for one way shipping during regular warranty period. Elite Screens is not
responsible for applicable international tariffs such as broker fees and customs duties.
An RMA (Return Merchandise Authorization) number must be issued in order to process a replacement.
Elite Screens will either replace or repair the defective unit with a brand new replacement *(see exceptions
below) after the defective unit is received and/or confirmed defective. Once the product is received, Elite
Screens will send out a new *unit to the customer by ground service (subject to inventory availability).
Please do not return any unauthorized items to Elite Screens, as they will be refused. The RMA
number must be included on the outside label of your shipping box. Our warehouse is not
authorized to accept returns thout an RMA number on the shipping label. RMA numbers are
valid for 45 days from the date of issue.
Missing Parts must be reported within the 7-days of receipt. If reported after 7 days, customer will only be
responsible for shipping and handling fees. If reported after 30 days of receipt, the customer is responsible
for cost of the parts and shipping & handling fees
.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) and is based on stock availability.
For Warranty and Service requests please fill out a RMA /Service Form at
Please Visit this link for full Warranty information:
Remember to register your Elite Screens product at:
Parts List
1. Frame x 1 piece
2. Support (T) Legs x 2 pieces
3. AT-Legs x 2 pieces (optional depending on size)
4. SAT-Legs x 2 pieces. (optional depending on size)
5. Screen Fabric x 1 piece
6. Locking Bolt x 6-26 pieces
7. Frame Spacer x 6-26 pieces
8. User Guide x 1 pieces
Please make sure all parts listed are supplied. Should any parts be missing contact us
at [email protected]