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Something not working, Service and spare parts, Customer care – Electrolux EHO 603 K User Manual

Page 16

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16

Something not working

If your hob is not functioning correctly please carry out

the following checks before calling out an engineer.
Important: If you call out an engineer to a fault listed

below, or to repair a fault caused by incorrect use or

installation, a charge will be made even if the appliance

is under guarantee.

Symptom

Possible Solution

.

The cooking zones do not functionn

.

Check the mains fuse has not failed

.

Check a power level has been selected

.

After switching off a cooking zone the hob

hot indicator is not illuminated

.

The cooking zone may have only been

switched on for a short while, and is therefore

below 60

o

C

.

A buzzing is heard when a cooking zone is

switched on

.

This is not a fault, the buzzing will reduce

as the zone heats up

.

Discolourations appear in the cooking zone

.

This is probably a result of burned on

remnants that have not been removed

regularly. They will not affect the function of

the hob.

If after carrying out the abovce checks there is still a fault, contact your local Electrolux Service Force Centre.

Service and Spare Parts

If you require an engineer or you wish to purchase

spare parts contact your local Electrolux Service Force

Centre by telephoning:

08705 929929

Your call will be routed to the Service Centre covering

your post code area. The addresses are listed on the

pages headed Electrolux Service Forces Centres.
When you contact the Service Centre you will need to

give the following details:

1

Your name, address and post code.

2

Your telephone number.

3

Clear and concise details of the fault.

4

The model and serial numer of the appliance

(Found on the rating plate).

5

The purchase date.

In guarantee customer should ensure that the checks

listed in „Something not working“ have been made as

the engineer will make a charge if the fault is not a

mechanical or electrical breakdown.

Customer Care

For general enquiries or for further information on Elec-

trolux products, please contact our Customer Care

Department.

Electrolux

55--77 High Street

Slough

Berkshire

SL1 1DZ

Tel: 08705 950950*

*Calls to this number may be recorded for training pur-

poses.