Sun Pumps PCC-48BLS-M2 - Manual (Page 16)

BEFORE CALLING SUNPUMPS
If at all possible when calling Sun Pumps for technical support there are a few things which will help to speed up the
process and help us determine the cause of and solution to the system failure. The best way to get help is to call
while you are physically at the location of your pump, have good sunlight, and have a multimeter and a screwdriver
with you.
Furthermore, please fill out the form below before calling. This information will provide us with most of the
preliminary information we need to help you. If you cannot physically be at the site, filling out the worksheet is a
must.
Pump Model Number: ____________________
Pump Serial Number:
____________________
Motor Serial Number: ____________________
Controller Model Number: ____________________
Software Version ____________________
Date Purchased: ____________________
Solar Module Specifications:
Model Number ____________________
Rated Watts ____________________
Voc ____________________
Vmp ____________________
Isc ____________________
Imp ____________________
Solar Modules Connected in Series _______________ X Voc _______ = _________ Array Voc
Solar Modules Connected in Series _______________ X Vmp _______ = _________ Array Vmp
Series Strings Connected in Parallel_______________ X Isc _________= _________ Array Isc
Series Strings Connected in Parallel_______________ X Imp _________= _________ Array Imp
Batteries Connected in Series _______________ X _______ V = _________ V
Series Batteries Connected in Parallel_______________ X _________ I = _________ I
Battery Specifications:
Model Number ____________________
Rated Amp-Hours ____________________
V ____________________
I ____________________
Charge Controller Model:
Rated Amps ____________________
Rated Voltage ____________________
Well Specifications:
Well Depth ____________________
Well Diameter ____________________
Static Water Level ____________________
Pumping Level ____________________
Pump Setting ____________________
Please record the following before calling:
Battery Bank Voltage:
Charge controller input voltage:
Charge controller output voltage:
Highest power consumed:
Error messages:
Illuminated LEDs:
Dip switches setting