Q3 Innovations AlcoHAWK ELITE - Manual (Page 12)

ONE-YEAR LIMITED WARRANTY
Q3 Innovations (Q3I) warrants this unit to be free from defects in
workmanship or material (excluding calibration) under normal use for
ONE (1) YEAR from the date of retail purchase by the original purchaser
(”Warranty Period”). The warranty covers parts and labor on covered
repairs; software updates if applicable; and ground freight back to
the customer (USA only). Except as provided above or applicable
law, Q3I provides this product “as is.”
If a defect arises and Q3I receives a valid claim within the War-
ranty Period, at its option, Q3I will either (1) repair the product, (2)
exchange the product with a product that is new or which has been
manufactured from new or serviceable used parts and is at least
functionally equivalent to the original product, or (3) refund the
purchase price of the product. When a refund is given, the return
product to Q3I becomes Q3I’s property. The warranty does not
cover freight to Q3I. The warranty is void if anyone tampers with,
maliciously damages, or physically abuses the unit.
This warranty is limited to the original consumer purchaser and is not
transferable to, or enforceable by, any subsequent owner.
For warranty service during the Warranty Period, please follow the
below instructions:
1. Call 888-399-1687 or email [email protected] to obtain an RMA num-
ber and shipping instructions. Return the unit postage paid, insured
and in suitable packaging.
2. For your protection, obtain a proof of delivery receipt. Shipping costs
are your responsibility.
3. You must enclose the following with the unit:
a. The completed RMA form (available at www.q3i.com/support.
php)
b. Your name, complete return address and written description of
the problem. (No PO Box please.)
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