Monster AV 775G PowerCenter User Manual

Page 21

ENGLISH

FORMAL WARRANTY CLAIM

HOW TO MAKE A CLAIM. In the event damage has occurred to Products or Connected Equipment, You must follow these instructions: (1) Call
Monster within two (2) months after You discover a Product Defect (or should have discovered it, if such Product Defect was obvious); (2) Give a detailed
explanation of how the damage occurred; (3) Obtain a Return Authorization Number; (4) Upon receipt of a claim form (which may be sent to You after
You filed Your Formal Warranty Claim), fill out the claim form entirely; (5) Return the Products, shipping prepaid by You (to be refunded if You are entitled
to a remedy under the Scope of this Limited Warranty), to Monster for verification of damage, along with a copy of Your original sales receipts and proof
of purchase (UPC label or packing slip) for such Products, the completed claim form, and printed Return Authorization Number on the outside of the
return package (the claim form will include instructions for return).
TELEPHONE NUMBERS. If you bought the product in the United States, Latin America, or Asia Pacific, contact Monster, LLC (455 Valley Drive,
Brisbane, CA 94005) at 415-840-2000 or 1 877 800-8989 (Mexico 001-882-800-8989). If you bought the product anywhere else, contact Monster
Technology International Ltd., Ballymaley Business Park, Ennis, Co. Clare, Ireland. You can write or use one of the following telephone numbers: Canada
866-348-4171, Ireland 353 65 68 69 354, Belgium 0800-79201, Czech Republic 800-142471, Denmark 8088-2128, Finland 800-112768, France
0800-918201, Germany 0800-1819388, Greece 00800-353-12008, Italy 800971470, Netherlands 0800-0228919, Norway 800-10906, Russia 810-
800-20051353, Spain 900-982-909, Sweden 020-792650, United Kingdom 0800-0569520.
FURTHER PROCEEDINGS. Monster will determine whether a Product Defect existed and the damage to the Connected Equipment was caused
by the Product. You must allow Monster access to the premises and site where the damage occurred and all equipment and property related thereto for
Monster inspection by its employees or authorized representatives. Monster may, at its discretion, direct You to obtain a repair estimate at a service center
or, to send the Connected Equipment to Monster for repair. If a repair estimate is required, You will be instructed on how to properly submit the estimate
and the resulting invoice to Monster for payment. Any fees for repairs may be negotiated by Monster.
TIMING. If You bring a Formal Warranty Claim and fully comply with all terms and conditions of this Limited Warranty, Monster will use its best efforts
to provide You with a remedy within thirty (30) days after receipt of Your Formal Warranty Claim (if You reside in the United States - forty-five (45) days if
You reside elsewhere), unless obstacles outside Monster’s control delay the process.