Lacava TUB07 - Manual (Page 5)

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Terms and Conditions
Uniqueness
Many LACAVA products are made of natural stone, woods, or metals. Because of the natural variations, and/or
handmade nature of the products, slight differences are expected and are not deemed manufacturing defects.
Shipping policies
Once the merchandise is released to and accepted by the carrier, LACAVA's responsibility ends.
LACAVA LLC is not responsible for damages occurring in transit. After the merchandise is delivered and the shipping
document is signed, it becomes the property of the purchaser. We constantly improve the packaging as new
technologies become available, but damages in transit may still occur. Therefore, we recommend that all packages
be inspected by the purchaser in the carrier's presence upon delivery. In case of damages, either visible or concealed,
the purchaser is responsible for filing any damage claim against the carrier. In this regretful circumstance, we suggest
utter diligence to have the carrier's agent explain the steps to submit a valid claim against the carrier, as each carrier
has different claim policies. Please document everything in writing, preferably on the shipping documents and have
also the carrier's agent sign along. If you wish that LACAVA assists you in the claim process, please fax or email us
copies of the shipping and claim documents at your earliest convenience. In the case of missing items, which could
occur due to our mistake or a theft during transit, please follow same procedures as for shipping damages above, with
the only difference that the claim concerns something completely missing, rather than damaged. Please take note of
any visible tampering with the packaging in the presence of the carrier's agent before accepting the delivery with
your signature. In case of missing items, you must also inform LACAVA and send us all related documents within 24 hours
from the delivery date. We will open an internal investigation and check the inventory count to determine whether it
was our error. If we verify it was our mistake, we will promptly ship the missing item(s) to the purchaser by standard
ground at our cost.
Return Policies
If the product is not satisfactory for any reason different from defects, it can be returned to LACAVA LLC up to 30 (thirty)
days from the shipping date after obtaining a Return Goods Authorization (RGA) valid for 60 (sixty) days. If the product
is not returned to LACAVA within that timeframe, the RGA will be voided and no further RGAs will be issued for the
product. The merchandise must be in salable condition, in its original packaging, and packed safely with the RGA
number clearly marked on the outside packaging. To obtain an RGA number, please fax or email the request with a
description of the reason for return. The merchandise must be in its original packaging and packed safely in
accordance with the carrier's packing requirements, with the RGA number clearly marked on the outside packaging.
LACAVA reserves the right not to issue any credit, if an approved RGA number has not been obtained. A restocking fee
of 25 percent and applicable shipping charges to the customer and back will be deducted from the credit amount.
Credit (excluding shipping and handling charges) will be given only for returns of intact products up to 30 days from
the shipping date. After 30 days from the shipping date, no returns will be accepted. All returned merchandise is at the
purchaser's risk and cost. Special order and custom made items are not returnable. Products must be inspected prior to
installation and installation of the product means its acceptance. Product, once installed, cannot be returned.
Damages occurring in installation are not considered defects and are not subject to return or refund.
LACAVA will replace any defective item for free only after the non-conforming product is safely returned to LACAVA’s
warehouse safely in accordance with the carrier's packing requirements, and in its original packaging, within 30 days
from the shipping date. If the product is not found to be defective and is damaged in any way, there may be a
charge for any replacement. In any case, LACAVA does not cover installation costs.