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JLCooper Eclipse24 User Manual

Page 11

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11

Troubleshooting

If for some reason the Eclipse24 does not give you the expected
results, take a moment to do some investigating. The most
important concept is that you have your Eclipse24 connected
properly as outlined in Installation and Use. Take a moment to
double check your setup.

A common problem is forgetting to turn the power switch on or
turning the unit on after the software application has launched.

In addition, the JLCooper website (

www.jlcooper.com

) will

contain up to date information on drivers, applications and
troubleshooting.

If all else fails, you can contact the JLCooper Service Department
at: [email protected].

Care and Service

If properly cared for, your Eclipse24 should provide years of
troublefree performance. While the Eclipse24 is built in a rugged
metal enclosure, please avoid dropping the Eclipse24.

Clean with a soft, damp cloth. Do not allow liquids, dust or other
foreign matter to get inside the unit.

There are no user-serviceable parts in the Eclipse24. Please refer to
the JLCooper Electronics Limited Factory Warranty on the
following page for detailed warranty and service information

Configuring the Host Application

Now that the IP settings of the Eclipse 24 have been set, the host
application must be configured to connect to the Eclipse 24.

To configure Apple Color to connect to the Eclipse 24, refer to
Appendix C, “Setting Up a Control Surface“ in the Apple Color
User Manual.