Dacor PREFERENCE PHW30 - Manual (Page 10)

8
Warranty and Service
If You Need Service
before you request service, please review the Before
You Call for Service section on page 7. if you have
performed the checks in the Problem Solution Guide
and the problem has not been remedied, please contact
us at one of the numbers below. prior to requesting ser-
vice, it is helpful to be familiar with the warranty terms
and conditions in the Warranty section on this page.
For warranty repairs, call:
Dacor Distinctive service
phone: (877) 337-3226 (u.s.a. and canada)
monday — friday 6:00
a
.
m
. to 4:00
p
.
m
. Pacific Time
For a list of Dacor service agents for non-warranty
repairs:
Dacor Customer service
phone: (800) 793-0093 (u.s.a. and canada)
business hours: 6:00
a
.
m
. - 5:00
p
.
m
. Pacific Time
At Dacor, we believe that our quality of service equals
that of our product. Should your experience with our
service network or product be different, please contact
our Customer Service Team and share your encounter
with us. We will do our utmost to resolve the situation
for you and deliver on our Dacor promise.
If you need anything clarified, just let us know.
Warranty
What Is Covered
CertIFICate oF WarrantIes: DaCor ranGe
HooDs
WItHIn tHe FIFtY states oF tHe u.s.a., tHe
DIstrICt oF ColumBIa, anD CanaDa*:
fuLL one-year warranty
if your Dacor product fails to function within one year
of the original date of purchase, due to a defect in
material or workmanship, Dacor will remedy the defect
without charge to you or subsequent users. the owner
must provide proof of purchase upon request, and have
the appliance accessible for service.
*warranty is null and void if non-csa approved product
is transported from the u.s.
outsIDe tHe FIFtY states oF tHe u.s.a., tHe
DIstrICt oF ColumBIa, anD CanaDa:
LimiteD first year warranty
if your Dacor product fails to function within one
year of the original date of purchase, due to a defect
in material or workmanship, Dacor will furnish a new
part, f.o.b. factory, to replace the defective part. all
delivery, installation, and labor costs are the responsibil-
ity of the purchaser. the owner must provide proof of
purchase, upon request, and have the appliance acces-
sible for service.
What Is Not Covered
service calls to educate the customer in the proper •
use and care of the product.
failure of the product when used for commercial,
•
business, rental or any application other than for
residential consumer use.
replacement of house fuses or fuse boxes, or reset-
•
ting of circuit breakers.
Damage to the product caused by accident, fire,
•
flood or other acts of God.
breakage, discoloration or damage to glass, metal
•
surfaces, plastic components, trim, paint or other
cosmetic finish, caused by improper usage or care,
abuse or neglect.
the remeDies proviDeD for in the above eXpress war-
ranties are the soLe anD eXcLusive remeDies. there-
fore, no other eXpress warranties are maDe, anD
outsiDe the fifty states of the uniteD states, the
District of coLumbia, anD canaDa, aLL impLieD war-
ranties, incLuDing but not LimiteD to, any impLieD
warranty of merchantabiLity or fitness for a par-
ticuLar use or purpose, are LimiteD in Duration to
one year from the Date of originaL purchase. in no
event shaLL Dacor be LiabLe for inciDentaL eXpense
or consequentiaL Damages. no warranties, eXpress
or impLieD, are maDe to any buyer for resaLe.
some states do not allow limitations on how long an
implied warranty lasts, or do not allow the exclusion
or limitation of inconsequential damages, so the above
limitations or exclusions may not apply to you. this war-
ranty gives you specific legal rights, and you may also
have other rights that vary from state to state.