Grandstream UCM6510 Buyer's Guide - Manual (Page 11)

IVR
The UCM6510 includes an advanced IVR system that can be custom-
ized to ensure that callers are greeted by an auto-attendant which
can also route their call to the appropriate location. IVRs provides
auto attendant service, including welcome prompts, IVR menus, an
operator, call transfer and more. The user-friendly IVR menu helps
create a very positive business image for enterprises or SMBs.
Call Queues
The UCM6510 supports call queue, ring group, transfer and other
call features that combined can create a virtual call center between
offices or within an office. This can enhance service quality at the
business level and greatly improve efficiency and productivity. Em-
ployees in different locations can communicate between offices and
transfer calls back and fourth as easily as if they were sitting next to
each other.
Data Features
One of the main advantages of an IP PBX is the ability to
converge voice and data networks. The UCM6510 provides
businesses with many popular data capabilities, including:
• Fax Support
• Integrated phonebook files and services - corporate phone
books are available across all locations domestic and interna-
tional; LDAP files synced with the PBX rather than the phones
• Call Detail Reporting – monitor user calling habits; view phone
usage broken down by line, date, time, etc.
• Call Recording
• Voicemail/Fax to email forwarding
Voicemail to email forwarding (.WAV) files
Fax to email forwarding (.PDF Files)