Interactive whiteboards frequently asked questions – Genee World Pro Digital User Manual
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Q: When writing with my pen on the Pro Digital+ whiteboard the pen shoots off and makes
lines away from the point of contact
A: This is a common fault usually caused by a faulty pen or PCB board, this can be confirmed by
using existing working parts from other boards. If this is not the case then there could be a
loose connection of wires going into the PC and at the PCB unit that may need to be attached
again. Other issues could be updating to the latest software or electrical interference effecting
the whiteboard like televisions, overhead lighting etc.
Q: My pen does not work at all with the board
A: First rule out a faulty pen by trying the pen on another board. If the pen works then the
possibility is that the software was not installed as administrator or the current user who
logged in had no admin rights and needs to be given full access on the log in name.
Q: I can’t calibrate the board properly
A: Reduce the image from the projector to fit within the whiteboard and retry. If you are still
unsuccessful please check the user’s permission. Ensure that the projected image is perfectly
square. The image edges should be parallel to those of the board.
Interactive Whiteboards
Frequently Asked Questions