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Troubleshooting, Xdvdn9131 operation, Bluetooth – Dual XDVDN9131 User Manual

Page 82

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XDVDN9131

OPERATION

81

Troubleshooting

Bluetooth

Problem

Cause

Action

"Please connect first"

is displayed when the

Talk button is pressed

There is no mobile device connected to the head unit Pair and or connect a mobile device to the head unit as

described on page

67

Mobile device will
not connect to the

head unit

Bluetooth function is not active on the head unit

Activate Bluetooth function as described on page

66

Bluetooth function is not active on the mobile device

Refer to the owner's manual of your mobile device

A mobile device is already connected to the head
unit. This head unit can only be connected to one
device at a time

Disconnect current mobile device first, then connect
desired mobile device

The time limit for pairing the mobile device has
been reached

Pair the mobile device within 60 seconds

Mobile device will not

connect to the head

unit automatically

The Connect function is set to Manual. When the
Connect function is set to Manual, the head unit will
not connect to any mobile device automatically

Set Connect function to Auto as described on page

66

Ring tone can not be

heard through the

speakers

Volume is turned down

Increase the volume during the ringing process

MUTE function is activated on the head unit

Press MUTE to cancel the mute function and resume
audio

Echo or noise is heard

during a phone call

Possible road noise or interior interference

Close all open windows and turn off any fans or A/C

Microphone opening on the front panel is obstructed Clear any obstacles in front of microphone opening

Call is connected

(but no audio can be

heard through the

speakers)

Audio is routed to the mobile device

Press Transfer to allow audio from the phone to be
heard through the speakers

Volume is turned down

Increase the volume

Call is connected

(but other party can

not hear audio)

Bluetooth MIC is set to external, but no external mic
is connected

Set Bluetooth MIC to internal as described on page 66,
or install and connect external mic as described on
page 7

External mic is connected to the wrong input (blue)
3.5mm connector

Connect external mic to the correct (black) 3.5mm
connector

Call is answered

automatically

Auto Answer function is set to On

Set Auto Answer function to Off as described on page

66

Caller ID does not

appear during

incoming call

The calling mobile device is not set to send the
Caller ID or, the service is not available

Some devices may not communicate or work properly
with this head unit