Formax FD 380 - Manual (Page 15)

TROUBLE-SHOOTING
TROUBLE POSSIBLE CAUSE REMEDY
Control panel lights are
not illuminated.
No power at the wall outlet.
No power to the machine inlet.
No power to the control panel.
Internal electrical failure.
Check wall outlet.
Check power cord for frayed/broken
wires.
Press the button on the circuit breaker.
Call for service.
Fold plate stop not
moving when “Test”/
“Start” is pressed.
Fold plate is not plugged in.
Electrical or mechanical failure
Plug fold plate in.
Call for service.
“Cover Open” is
displayed.
Cover open
Magnetic switch is broken.
Close cover.
Call for service.
“Paper out” is displayed. In-feed tray is empty. Place documents on the in-feed tray.
“Paper Jam” is displayed. Paper misfeed
Paper jammed at exit of folder.
Reload paper and press “Counter Reset”
button.
Remove paper and press “Counter
Reset” button.
Black marks on the folded
paper.
In-feed tires, separator, and/or
fold rollers are dirty.
Clean the parts with approved roller
cleaner and rejuvenator.
Fold is skewed. In-feed tray is out of
adjustment.
Turn skew adjuster knob to remove the
skew.
Stacker belts do not turn. Broken drive belt, worn drive
gear.
Call for service.
Documents are wrinkled
or crunched.
Fold plates are not inserted
correctly.
Piece of paper or other material
is stuck in the fold plate.
Remove and reinstall fold plates. Be
sure they’re properly positioned.
Remove object from the fold plate.
In-feed tray lever does
not work.
Broken spring Call for service
Double feeding forms Documents stuck together
Feed tire or separator worn
Jog forms to remove static electricity.
Call for service
Not feeding documents Feed tire dirty
Feed tire or separator worn
Clean feed tire
Call for Service
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