DirecTV D10-300 - Manual (Page 35)

Limited Warranty
This warranty gives you specific legal rights.You may have other rights which vary from state/province to state/province.
LIMITED 90 DAY WARRANTY DIRECTV
warrants your DIRECTV Receiver (Model Number: D10-300) and any
included accessories against defects in material or workmanship for a
period of ninety (90) days after the date of purchase.
WHO IS COVERED ?
You must have proof of purchase to receive warranty service. A sales
receipt or other document showing that you purchased the product is
considered proof of purchase. THIS LIMITED WARRANTY EXTENDS
ONLY TO THE ORIGINAL CONSUMER PURCHASER OR ANY PER-
SON RECEIVING THE DIRECTV RECEIVER AS A GIFT FROM THE
ORIGINAL CONSUMER PURCHASER AND TO NO OTHER PUR-
CHASER OR TRANSFEREE. THIS WARRANTY DOES NOT EXTEND
TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED
FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE
VOIDS THIS WARRANTY.
WHAT IS COVERED ?
Warranty coverage begins the day you purchase the product. For ninety
(90) days from the purchase date, at the option of DIRECTV, the
DIRECTV Receiver will be repaired or replaced with a new, repaired,
refurbished or comparable product (whichever is deemed necessary) if
it becomes defective or inoperative. This exchange is done without
charge to you for parts and labor.You will be responsible for the cost of
shipping to and from the location designated by DIRECTV. If DIRECTV
cannot reasonably repair or replace the Receiver then DIRECTV may, at
its sole discretion, refund the price you paid for the product or the cur-
rent retail price of the product.All products, including replacement prod-
ucts, are covered only for the original warranty period. When the war-
ranty on the original product expires, the warranty on the replacement
product also expires. After ninety (90) days from the date of purchase,
you pay for the replacement of all parts, and for all labor charges. SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
WHAT IS EXCLUDED ?
Your warranty does NOT cover:
• Labor charges for installation or setup of the product.
• Installation, performance of, or repair of: audio/video cabling, telephone
line, or accessory attachments used with the product.
• Product replacement because of misuse, accident, lightning damage,
unauthorized repair, or other cause not within the control of DIRECTV.
• Incidental or consequential damages resulting from the product. SOME
STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY
NOT APPLY TO YOU.
• Any modifications or other changes to the product, including but not
limited to software or hardware modification in any way other than as
expressly authorized by DIRECTV will void this limited warranty. Except
in the case of hardware or software provided by DIRECTV, installing
software modifications, “hacks” or utilizing service access or “back
doors” will void this limited warranty.
• Reception transmission problems caused by signal conditions, tele-
phone line, or cable or antenna systems outside the unit.
• A product that has been modified or adapted to enable it to operate in
any country other than the country for which it was designed, manufac-
tured, approved and/or authorized, or repair of products damaged by
these modifications.
• A product used for commercial or institutional purposes.
• DIRECTV makes no warranty that the access connection will be a local
(not long distance) phone call.
• The continued provisioning of any of the programming and other serv-
ices delivered through the Receiver including but not limited to televi-
sion programming, show information, program guide data, and scheduling
information.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing proof of pur-
chase. Attach it to this User Guide and keep both nearby. Also keep the
original box and packing material in case you need to return your product.
BEFORE REQUESTING REPAIR SERVICE...
Please check the troubleshooting section of this guide.This may save you
a call to DIRECTV Customer Care.
TO GET WARRANTY SERVICE...
Warranty service will be provided by DIRECTV. If you believe you need
service for your Receiver, contact DIRECTV at 1-800-DIRECTV
(1-800-347-3288).A representative will go through a diagnostic checklist
with you. If it is determined that the product needs to be returned for
service or exchanged, you will receive a return authorization number.
The representative will give you complete shipping details.
TO GET OUT-OF-WARRANTY SERVICE...
To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV
(1-800-347-3288) for information on the possibility of and any costs for
repair or replacement of out-of-warranty products.
REMEMBER...
Record the model and serial numbers found on the product below.
MODEL # _________________________________________________
SERIAL # __________________________________________________
ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PAR-
TICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION
OF THIS EXPRESS LIMITED WARRANTY.WITH THE EXCEPTION OF
ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE
U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN
LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS
AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACE-
MENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLU-
SIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT
WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE
RETAIL PRICE OF THE DIRECTV RECEIVER. DIRECTV SHALL NOT BE
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE
DIRECTV RECEIVER. SOME STATES DO NOT ALLOW LIMITATIONS
ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE
TO STATE. DIRECTV, Inc. 2230 E. Imperial Hwy El Segundo, CA 90245
1-800-DIRECTV
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