Troubleshooting guide, Causes – Drolet ALASKA 2000 User Manual
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TROUBLESHOOTING GUIDE
PROBLEMS
CAUSES
SOLUTION
THE FLAME PRODUCES 
SMOKE, IN ANY POSITION 
Door gasket is not selling 
properly 
1.
Tighten door by turning 
counter clockwise the door 
handle. 
2. Check if gasket needs to be
changed.
The burner orifices are plugged 
up 
1. Clean the burner with a
metallic brush.
Draught
is
too
low
1.
Make it checked by a 
technician 
FLAME GOES OUT TO 
ITSELF 
Oil level in the tank is too low 
 
1. Fill up the tank.
Air pocket is stocked in the oil 
line 
1. Call a technician to the line 
2. Make sure that the oil line 
has an adequate slope 
towards the tank. 
Oil #2 is used in exterior tank
1. Use only oil #1 when tank is
installed outside.
Partial or total obstruction by 
impurities in oil line or filters 
1. Check filters on tank and
valve.
2. Ask a technician if the
cleanness of the tank and 
line is OK. 
THE STOVE MAKES NOISE, 
GOES OUT AND LIGHT UP 
AGAIN 
The stove has been lit while 
excess of oil was in the burner 
1. Position the flow regulating
handle to 0.
2. Let the stove cool down. 
3. 
Clean the burner if 
necessary. 
Note
: Never light the stove
when the burner is full of oil. 
Sponge the oil out before 
lighting. 
 
 
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