Daktronics BA-1518 - Manual (Page 51)

9-10 TNMC Maintenance
and Troubleshooting
Lens, mono white DS-1235
Socket; T-3
1 /
4
, wedge X-1209
Tool kit accessories (includes the following) 0A-1176-0008
Electrical contact cleaner (spray can) CH-1015
Electrical contact lubricant and protector (paste) 1oz jar CH-1019
Front access module remover tool 0M-95442
Lamp extractor TH-1032
Lamp voltage tester 0P-1089-0010
Rear access module remover tool 0M-95441
0.032 feeler gauge, weatherstripping OM-69133
Transformer, 120V T-1107
Weatherstripping, pile HS-1149
Weatherstripping, tape HS-1051
Weatherstripping, open cell, filter assembly HS-1039
9.15 Daktronics Exchange and Repair and Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an Exchange program and a
Repair and Return Program.
Daktronics’ unique Exchange Program is a quick, economical service for replacing key components in
need of repair. If a component fails, Daktronics sends the customer a replacement, and the customer, in
turn, sends the failed component to Daktronics. This not only saves money but also decreases
scoreboard downtime. This service is provided to qualified customers who follow the program
guidelines explained below.
Daktronics provides this service to ensure users get the most from their Daktronics products. Please call
the Help Desk – (877) 605-1115 – if you have questions regarding the exchange program or any other
Daktronics service.
When you call the Daktronics Help Desk, a trained service technician will work with you to solve the
equipment problem. You will work together to diagnose the problem and determine which exchange
replacement part to ship. If, after you make the exchange, the equipment still causes problems, please
contact our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same box and wrapping in
which the replacement part arrived, fill out and attach the enclosed UPS shipping document, and
RETURN THE PART TO DAKTRONICS.
In most circumstances, you will be invoiced for the replacement part at the time it is shipped. This bill
is due when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the problem. The company
also reserves the right to refuse equipment that has been damaged due to acts of nature or causes other
than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from the invoice date, it
is assumed you are purchasing the replacement part, and you will be invoiced for it. This second
invoice represents the difference between the exchange price and the full purchase price of the
equipment. The balance is due when you receive the second invoice. If you return the exchange
equipment after 30 working days from the invoice date, you will be credited for the amount on the