COWON X9 - Manual (Page 20)

20 COWON X9
+ Troubleshooting
+ I am still confused even after reading the manual.
COWON website (www.COWON.com) provides support for users of COWON products with FAQ (Frequently
Asked Questions) Users are strongly encouraged to check out the website for further information regarding
product usages and firmware upgrades. For individual inquiries, please contact us on-line as we will try to
help you as best as we can.
+ I would like to set the device as factory default.
To reset all settings to factory default, go to SETTINGS System Load Defaults.
+ The player does not turn on.
Check if the battery is recharged or the device is connected to a power source.
If the battery is fully discharged, use a genuine adapter to recharge the battery before turning on the
device. If the device does not respond, simultaneously press and hold both - and + volume buttons for
approximately 4 seconds to force the device to reset.
+ The Touchpad or the buttons don’t work.
The device will not respond while the Touchpad Hold option is turned on. Press the Power/Hold button briefly
to inactivate Hold mode.
+ I can’t hear any sound.
Check if the volume is set to “0”. Check if there is any file available in the player. If there is no file in the
player, you will not hear any sound. Please note that corrupted files will result in a noise or discontinued
playback. Make sure the earphones are connected properly. Impurities in the earphone jack can cause a
noise.
+ Files that I have stored do not appear in the list.
Each mode shows you a list of playable files only. To view all files that you have stored, select the Browser
mode. Please note that System folder will not appear in the Browser.
+ Album image is not displayed in Music Mode.
To display an album image, the music file must have an image stored in its ID3 tag. Please save an image in
the file using a program for editing ID3 tags. COWON X9 supports Album Art 2.0 and you can store up to 6
album images.
+ Video playback doesn’t work.
Make sure that your files are in a format that COWON X9 supports (check the codecs/resolution/options). If
you’re unsure of a video’s compatibility, use a video conversion program (e.g. JetAudio) and then play the
converted version.