beautypg.com

Troubleshooting – COWON S9 User Manual

Page 41

background image

41

COWON S9

+ Album image is not displayed in Music Mode

In order to display album image, the image has to be stored

in the ID3 tag of the music file. You can edit the ID3 tags using

COWON MediaCenter - JetAudio. A JPG image file with the

same name as the relevant music file should be stored in the

player. Alternatively, a JPG image file named “cover.jpg” can

be stored in the relevant folder.

+ Video won’t play.

Movie files that do not play properly on the product may need

to be converted by COWON MediaCenter - JetAudio.

+ FM Radio does not work.

COWON S9’s earphones work as the FM Radio antenna.

Straightening the earphone cable will result in better radio

reception. FM Radio reception may be poor at locations where

FM Radio transmissions are shielded. If FM Radio does not

work where reception should be possible, please contact our

service center.

+ There is too much noise in my recordings.

COWON S9 uses ultra-small internal microphone, so it may be

more susceptible to noise during recordings. The internal

microphone of COWON S9 is located on the rear side. The

microphone should not be covered with anything during

recording.

+ Characters on the display are corrupted.

Set your preferred language again in Settings > Display >

Language. If the problem persists, set the current font to the

system font. COWON products are developed based on the

Korean Windows OS, and this may cause corruption of some

special fonts or languages on the display.

+ Computer cannot recognize the player when connected.

Try the RESET button in the back.

If you experience a frequent disconnection or unstable

connectivity, connect the player directly to the USB port of the

PC, rather than a separate USB hub. As COWON products use

the USB connection for the main power system, unstable

power supply can cause a connection failure.

+

Troubleshooting