Compuprint 6214 - Manual (Page 57)

User Manual 6214
MAN10xxx-01 52
5.2 Troubleshooting
Problem Solution
The printer is switched on but the LED
does not light up. ♦ Check the power supply.
Please see the Section 2.4
The LED lights up red and printing is
interrupted. ♦ Check the software settings (driver settings) or
command codes.
♦ Look for the error alert in the table in Section 3.5. Error
Alerts.
♦ Check whether the print mechanism is closed correctly.
Please see the Section 3.5
The label stock passes through the
printer
but no image is printed. ♦ Please make sure that the label stock is loaded the right
way up and that it is suitable material.
♦ Choose the correct printer driver.
♦ Choose the correct label stock and a suitable printing
mode.
The label stock jams during printing. ♦ Clear the paper jam. Remove any label material left on
the
thermal print head and clean the print head using a soft
lint-free cloth dipped in alcohol.
Please see the Section 6.1
There is no printed image on some parts
of the label. ♦ Check whether any label material or ribbon is stuck to
the thermal
print head.
♦ Check for errors in the application software
♦ Check whether the starting position has been set
incorrectly
♦ Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred. ♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the
thermal print head will carry out a complete print job.
♦ Check the quality of the print medium.
The printed image is positioned
incorrectly. ♦ Check whether there is paper or dust covering the
sensor
♦ Check whether the label stock is suitable. Contact your
supplier.
♦ Check the paper guide settings.
A label is missed out during printing ♦ Check the label height setting.
♦ Check whether there is dust covering the sensor
♦ Run the auto-detection function.
Please see the Section 3.4
The printed image is blurred. ♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.
Please see the Section 6.1
The cutter does not cut off the labels in
a straight line. ♦ Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely. ♦ Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not
fed through or cut off incorrectly. ♦ Check whether the cutter has been correctly installed.
♦ Check whether the paper guides are functioning
correctly.
The label dispenser is not functioning
normally. ♦ Check whether there is dust on the label dispenser
♦ Check whether the label stock is positioned correctly.