Broadata Communications 1600 Series - Manual (Page 16)

BCI 1600 User’s Manual
Multi-Channel Fiber Optic Serial Data Video Transport System
Broadata Technical Support, [email protected] 17
6.0 SERVICE PROCEDURE
6.1 Replacement Policy
Standard products found defective on arrival (DOA) will be
replaced, based on availability. Please call Customer Service
at 800-214-0222 for information.
6.2 Return/Repair Service
The 1600 System contains no user serviceable components. If
you have a problem with your unit, please contact the Customer
Service Department. To facilitate our return/repair processing
please contact Broadata Communications, Inc. to obtain a
Return Material Authorization (RMA). Please include the
following information:
• Product model number
• Serial Number
• Complete description of problem
• Hardware installation description
Broadata Communications, Inc.
2545 West 237th Street, Suite K
Torrance, CA 90505
1-800-214-0222
(310) 530-1416
(310) 530-5958 (Facsimile)
e-mail: [email protected]
Website: www.broadatacom.com