BECKHOFF CX2500­0031 - Manual (Page 23)

Error handling and diagnostics
5 Error handling and diagnostics
5.1 Faults
Please also refer to the Safety instructions section.
Possible faults and their correction
Fault Cause Measures
no function after the Embedded PC
has been switched on no power supply for the Embedded
PC
other causes 1. Check fuse
2. Measure voltage at connection,
check plug wiring Call Beckhoff
support
Embedded PC does not boot fully Hard disk damaged (e.g. due to
switching off while software is run­
ning), incorrect setup,other causes Check setup Call Beckhoff support
Computer boots, software starts,
but control does not operate cor­
rectly Cause of the fault is either in the
software or in parts of the plant out­
side the Embedded PC Call the manufacturer of the ma­
chine or the software.
CF card access error Faulty CFast card, faulty CFast slot Use a different CFast card to check
the CFast slot Call Beckhoff sup­
port
Embedded PC only works partially
or temporarily Defective components in the
Embedded PC Call Beckhoff support
Please make a note of the following information before contacting Beckhoff service or support:
1. Precise device ID: CXxxxx­xxxx
2. Serial number
3. Hardware version
4. Any interfaces (N030, N031, B110, ...)
5. TwinCAT version used
6. Any components / software used
The quickest response will come from support / service in your country. Therefore please contact your
regional contact. For details please refer to our website at www.beckhoff.de or ask your distribution partner.
CX2500­0031 23 Version 1.1