ART Pro Audio PDB4 - 4-Channel Passive Direct Box - Manual (Page 6)

6
SERVICE
The following information is provided in the unlikely event that your unit requires service.
1. Be sure that the unit is the cause of the problem. Check to make sure that the unit has
power supplied, that all cables are connected correctly, and that the cables themselves are
in working condition. You may want to consult with your dealer for assistance in
troubleshooting or testing your particular configuration.
2. If you believe that the ART unit is at fault, go to www.artproaudio.com. You may contact
Customer Service for more assistance, or directly request a Return Authorization for
service in the “resources” area of the website.
3. If you are returning the unit for service, pack the unit in its original carton or a reasonable
substitute. The original packaging may not be suitable as a shipping carton, so consider
putting the packaged unit in another box for shipping. Print the RA number clearly on the
outside of the shipping box. Print your return shipping address on the outside of the box.
4. Include with your unit: a note with the RA number and your contact information, including a
return shipping address (we cannot ship to a P.O. box) and a daytime phone number, and
a description of the problem, preferably attached to the top of the unit. Also include a copy
of your purchase receipt.
Fill in the following information for your reference:
Date of purchase ___________________
Purchased from ___________________
Serial Number ___________________