ART Pro Audio PDB - Passive Direct Box - Manual (Page 2)

Service:
The following information is provided in the unlikely event that your unit requires service.
1) Be sure that the unit is the cause of the problem. Check to make sure the unit has power
supplied, all cables are connected correctly, and the cables themselves are in working
condition.
2) If you find the unit to be at fault, write down a complete description of the problem,
including how and when the problem occurs. Please write down a description of your
complete setup before calling Customer Service.
3) Call the factory (716-436-2720) for a Return Authorization (RA) number.
4) Pack the unit in its original carton or a reasonable substitute. The packing box is not
recommended as a shipping carton. Put the packaged unit in another box for shipping.
Print the RA number clearly on the outside of the shipping box. Print your return shipping
address on the outside of the box.
5) Include with your unit: a return shipping address (we cannot ship to a P.O. Box), a copy
of your purchase receipt, a daytime phone number, and a description of the problem.
6) Ship only your unit and its power supply (keep your manual!) to:
APPLIED RESEARCH AND TECHNOLOGY
215 TREMONT STREET
ROCHESTER, NEW YORK 14608
ATTN: REPAIR DEPARTMENT
RA# ____________________
7) Contact our Customer Service department at (716) 436-2720 for your Return
Authorization number or questions regarding technical assistance or repairs. Customer
Service hours are 9:00 AM to 5:30 PM Eastern Time, Monday through Friday. (The PDB
warranty period is one year.)
APPLIED RESEARCH & TECHNOLOGY
215 TREMONT STREET
ROCHESTER, NEW YORK 14608 USA
(716) 436-2720 (716) 436-3942 – Fax
www.artproaudio.com
E-mail: [email protected]