ART Pro Audio HD-131 - Single 31 Band Graphic Equalizer - Manual (Page 13)

13
SERVICE
The following information is provided in the unlikely event that your unit requires service.
1) Be sure that the unit is the cause of the problem. Check to make sure the unit has power
supplied, all cables are connected correctly, and the cables themselves are in working condi-
tion.
2) If you find the unit to be at fault, write down a complete description of the problem, including
how and when the problem occurs. Please write down a description of your complete setup be-
fore calling Customer Service.
3) Contact our Customer Service department at (716) 297-2920 for your Return Authorization
number or questions regarding technical assistance or repairs. Customer Service hours are
9:30 AM to 5:00 PM Eastern Time, Monday through Friday.
4) Pack the unit in its original carton or a reasonable substitute. The packing box is not rec-
ommended as a shipping carton. Put the packaged unit in another box for shipping. Print the
RA number clearly on the outside of the shipping box. Print your return shipping address on
the outside of the box.
5) Include with your unit: a return shipping address (we cannot ship to a P.O. Box), a copy of
your purchase receipt, a daytime phone number, and a description of the problem.
6) Ship only your unit (keep your manual!) to:
Yorkville
Sound
4625 Witmer Industrial Estates
Niagara Falls, New York 14305
ATTN: REPAIR DEPARTMENT
RA# ____________________