Pengo RV-100 - Manual (Page 26)

26 Variable Speed RV Series Manual
LIMITED WARRANTY
PENGO, warrants its products against faulty design, material, and workmanship for the periods listed below. The
warranty starts on the delivery date to the retail owner and is non-transferable.
WARRANTY PERIOD (Dating from the delivery to the original user)
Gearbox: 24 months or 500 operational hours, whichever occurs fi rst.
Hyd. Motor: 12 months or 250 operational hours, whichever occurs fi rst.
WARRANTY SERVICE
All new PENGO products are warranted to be free from defects in material and workmanship, which may cause failure
under normal usage and service when used for the purpose intended.
The PENGO warranty covers faulty workmanship and defective parts manufactured by PENGO. The warranty does
not extend to transportation cost of parts nor does it cover consequential loss, damage to Hydraulic Hoses or ground
engaging parts such as Sprockets, Digging Chain, Bearings and Teeth.
PENGO Equipment must be operated in accordance with the recommended procedures and within the ranges as
specifi ed both on the Unit and contained in the Operating Manual.
Any claims under this warranty must be made within fourteen (14) days after the buyer learns of the facts upon which
claim is based. All claims not made in writing and not received by PENGO within the time specifi ed above may be
deemed waived. PENGO will not be responsible for or accept any charges for work carried out by any repairs, or
for any charges for any spare parts fi tted to any PENGO products without written approval from PENGO. PENGO’s
liability for any and all losses and damages to buyer resulting from any cause whatsoever, including PENGO
negligence irrespective of whether such defects are discoverable or latent, shall in no event exceed the purchase
price of the particular parts, with respect to which losses or damages are claimed, or, at the discretion of PENGO the
repair or replacement of defective or damaged parts.
VOID WARRANTY
This warranty is void if fi eld repairs or modifi cations have been made to the motor, gearbox and or controls without
written approval. The complete unit must be available for inspection in it’s original but alleged failed condition. This
warranty does not apply to normal wear or to damage resulting from accident, abnormal use, abuse or neglect.
PRODUCT IMPROVEMENTS
Product improvement and modifi cations is an on going process at PENGO. PENGO reserves the right to make
changes or additions to any product or to the warranty without incurring any obligations to make such changes
available for previously sold products.
PENGO makes no other warranty. All other warranties, whether expressed or implied, such as warranties of
merchantability or fi tness for a particular purpose, are hereby excluded and disclaimed to the extent that they exceed
the warranties expressly granted in this limited warranty. In no event shall PENGO be liable for consequential or
incidental damages.
WARRANTY POLICY
PENGO reserves the right to determine whether products claimed to be defective shall be inspected by our personnel
in the fi eld or returned to the factory. If judged by PENGO to be defective in material or workmanship, the product will
be replaced or a credit issued at the option of Pengo.
Upon notifi cation of defect, PENGO’s Inside Sales Department will issue a Return Materials Authorization (RMA)
number. All returns for replacement or credit MUST be accompanied by a RMA number. Products returned
without an RMA number will be rejected and returned to the sender freight collect. All returns must be shipped
“prepaid”. Products shipped “collect” will be refused. Proof of purchase such as invoice number must accompany
returns.
All RMA’s must be returned within 30 days of the request.
RETURNED GOODS POLICY