Channel Master DVR+ (7500GB16) - Manual (Page 11)

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Limited Warranty Period:
CHANNEL MASTER DVR+ has a limited (1) year Warranty from the original purchase date with a valid proof of purchase from an
authorized retailer. A sales receipt or other document showing that you purchased the product is considered proof of purchase.
Certain limitations and exclusions apply.
What is covered by this limited warranty?
CHANNEL MASTER warrants the original CHANNEL MASTER branded product hardware and accessories contained in
the original packaging against defects in materials and workmanship when used normally in accordance with CHANNEL
MASTER’s published guidelines for a period of (1) year from the date of original purchase by the end-user purchaser. CHANNEL
MASTER’s guidelines include but are not limited to information contained in technical specifications, user manuals and service
communications. (90) Days of complimentary software/user support is also included in this Warranty, software and user support
outside of (90) days will be subject to additional charges. This Warranty is valid only in the United States and Canada.
What is NOT covered by this limited warranty?
This Warranty does not apply to any non- CHANNEL MASTER branded hardware products or any software and data services,
even if packaged or sold with CHANNEL MASTER hardware. Manufacturers, suppliers, or publishers, other than CHANNEL
MASTER, may provide their own warranties to you but CHANNEL MASTER, in so far as permitted by law, provides their products
“AS IS”. Software distributed by CHANNEL MASTER with or without the CHANNEL MASTER brand (including, but not limited to
system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of
your rights with respect to its use. CHANNEL MASTER does not warrant that the operation of the CHANNEL MASTER product will
be uninterrupted or error-free. CHANNEL MASTER is not responsible for damage arising from failure to follow instructions relating
to CHANNEL MASTER’s product use. Shipping charges to return products under warranty back to CHANNEL MASTER is not
covered.
How to Obtain Warranty Service?
Consumers with a valid proof of purchase from an authorized retailer can return any In-Warranty CHANNEL MASTER product
to the Warranty department for repair or replacement. For In-Warranty service the consumer must email Technical Support and
request an RMA number in order to return the product. The returned product must have the RMA number visible on the box and
must include the bill of sale showing the unit is within the warranty period. If the unit is found to be defective under our Warranty
Policy CHANNEL MASTER will repair or replace the item at no charge. Products outside of the warranty period should not be
returned to CHANNEL MASTER with the exception of any product requested by Technical Support to be accessed for quality
assurance purposes. Technical Support: [email protected]
GENERAL TERMS:
1.1 Subject to the provisions of this Warranty, CHANNEL MASTER warrants that the equipment described in Paragraph 1.2 will
conform to our specifications in all material respect and that the equipment will be free from material defects in materials and
workmanship during the Limited Warranty period.
1.2 This Warranty applies to all original purchases by consumers of CHANNEL MASTER products (“Equipment”). The warranties
set forth herein are not transferable. 1.3 The Effective period of this Warranty will start on the date of purchase of the Equipment
from an authorized retailer and will end, for the Equipment, (1) year later (for all hardware and components). Software is not
covered even if packed or sold with CHANNEL MASTER hardware, unless otherwise expressed or provided herein (in each case
the “Warranty Period”).
RETURN OF EQUIPMENT UNDER WARRANTY:
2.1 If an item of Equipment malfunctions or fails in normal use within the applicable Warranty Period: (a) The Customer shall notify
CHANNEL MASTER within thirty (30) days of the problem. (b) CHANNEL MASTER will, at its option, either resolve the problem
over the telephone or provide the customer with a Return Authorization (“RMA”) Number and the address to which the customer
may ship the defective item; (c) If the problem can not be resolved over the telephone, the Customer shall attach a label showing
the RMA number to each returned item, and include a description of the problem. The Customer shall, at his or her own cost,
properly pack the item to be returned, mark the RMA# on the outside of the box, prepay the insurance and shipping charges,
and ship the item to the specified CHANNEL MASTER location. (d) Unauthorized return of any equipment, whether in or out of
warranty, will be subject to a handling charge, in addition to all repair and all transportation charges. (e) CHANNEL MASTER will,
at its sole option, repair or replace the returned item. If replaced, the replacement item may be new or refurbished; if refurbished
it will be equivalent in operation to new Equipment. If a returned item is replaced by CHANNEL MASTER, the Customer agrees
that the returned item will become the property of CHANNEL MASTER. (f) CHANNEL MASTER will complete the exchange of
CHANNEL MASTER manufactured equipment returned under this Warranty within a reasonable time, subject to lead-times from
factory, and will make a good faith effort to minimize any and all delays where possible; and (g) CHANNEL MASTER will, at its
cost, ship the repaired item or replacement to the Customer. If the Customer requests express shipping, the Customer will pay
CHANNEL MASTER an expediting fee. 2.2 Equipment which is repaired or replaced by CHANNEL MASTER under this Warranty
will be covered under all of the provisions of this Warranty for the remainder of the applicable Warranty period (for that particular
equipment). 2.3 If equipment is repaired beyond effective warranty dates or if abnormal usage had occurred, Customer shall be
Limited Warranty