Atlona AT HDPIX User Manual

Page 11

HDPiX Troubleshooting guide

SAFETY INFORMATION

Problem

Solution

HDMI cable got disconnected and reconnected no im-

age on display

Keep HDMI cable connected, unplug and plug in the

usb cable from the unit.

No image on display after screen saver/hybernation

Turn screen saver and hybernation off for best result.

To get image reconnect the usb cable.

No image on display

Check HDMI cable if needed replace.

No audio

Check HDMI cable, if needed replace. Check 3.5mm if

needed replace. Check computer settings, make sure

there is sound prior to connecting the 3.5mm.

Important:

For HDPiX updates please refer to the following page:

http://thehdpix.com/download.html

When downloading the new software please remove the old one completely from add/remove programs in system

control panel.

After removing the software, restart the computer and go to the following page to download the new software

http://thehdpix.com/download.html

After the software has been installed, if running Vista, restarting the PC for XP Windows is not necessary.

The HDPiX should now work.

If the computer is not seeing the HDPiX ( the green light is not coming on; mostly refers to Vista based systems )

please do the following:

• Connect the device to an XP Windows computer and make sure light turns green.

• Download the second file which is 5.62 mb http://thehdpix.com/download.html

• When it is done downloading a window should appear on the screen (update/ exit).

• Hit the UPDATE button. This should update the firmware on the device.

• When it is done updating, disconnect the HDPiX and reconnect to the PC that did not recognize it.

• The HDPiX should now work

If the HDPiX is still not working after the updates, please contact the Atlona Technical Support department

at: 1 877 536 3976

* Avoid excessive humidity, sudden temperature changes

or temperature extremes. Keep this product away from

wet locations such as bathtubs, sinks, laundries, wet

basements and swimming pools.

* Never open or remove unit panels or make any

adjustments not described in this manual. Attempting to

do so could expose you to dangerous electrical shock

or other hazards. It may also cause damage to your AT-

HDPIX.

* Use only accessories recommended by ATLONA to

avoid fire, shock or other hazards.

* Opening the product will void the warranty. Do not

attempt to service the unit. Instead disconnect it and

contact your Authorized ATLONA reseller or contact

ATLONA directly.

* Use a damp cloth for cleaning. Do not use cleaning

fluid or aerosols, which could enter the unit and cause

damage, fire or electrical shock. Some substances may

also mar the finish of the product.

ATLONA®