Dacor ERV36-ER - Manual (Page 8)

6
Warranty and Service
Product maintenance
Do not perform any maintenance other than that
instructed in the Care and Cleaning section of this
manual. A qualified service technician should perform all
other service.
Getting Help
before you obtain service, please review the Before
You Call for Service section of this manual starting on
page 5. if you have performed the checks in the Prob-
lem Solution Guide and the problem has not yet been
remedied, please visit our web site or contact the Dacor
customer service team for a listing of Dacor authorized
service agents. before requesting service, become familiar
with the warranty terms and conditions on this page.
Contact us through our web site at:
www.Dacor.com
Dacor customer service team:
tel: (800) 793-0093
fax: (626) 403-3130
business hours: 6:00
a
.
m
. - 5:00
p
.
m
. Pacific Time
You may also write us at:
Dacor customer service team
1440 bridge gate Drive
Diamond bar, ca 91765
At Dacor, we believe that our quality of service equals
that of our product. Should your experience with our ser-
vice network or product be different, please contact our
Customer Service Team and share your encounter with
us. We will do our utmost to resolve the situation for you
and deliver on our Dacor promise.
If you need anything clarified, just let us know.
Warranty
What Is Covered
CertIFICate oF WarrantIes: DaCor raIseD Vents
WItHIn tHe FIFtY states oF tHe u.s.a., tHe DIs-
trICt oF ColumBIa, anD CanaDa*:
fuLL one-year warranty
if your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material
or workmanship, Dacor will remedy the defect without
charge to you or subsequent users. the owner must pro-
vide proof of purchase upon request, and have the appli-
ance accessible for service.
warranty is null and void if non-csa approved product is
transported from the u.s.
outsIDe tHe FIFtY states oF tHe u.s.a., tHe
DIstrICt oF ColumBIa, anD CanaDa:
LimiteD first year warranty
if your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material
or workmanship, Dacor will furnish a new part, f.o.b.
factory, to replace the defective part. all delivery, instal-
lation, and labor costs are the responsibility of the pur-
chaser. the owner must provide proof of purchase, upon
request, and have the appliance accessible for service.
What Is Not Covered
service calls to educate the customer in the proper •
use and care of the product.
failure of the product when used for commercial,
•
business, rental or any application other than for resi-
dential consumer use.
replacement of house fuses or fuse boxes, or reset-
•
ting of circuit breakers.
Damage to the product caused by accident, fire, flood
•
or other acts of god.
breakage, discoloration or damage to glass, metal
•
surfaces, plastic components, trim, paint or other cos-
metic finish, caused by improper usage or care, abuse
or neglect.
the remeDies proviDeD for in the above eXpress war-
ranties are the soLe anD eXcLusive remeDies. there-
fore, no other eXpress warranties are maDe, anD
outsiDe the fifty states of the uniteD states, the Dis-
trict of coLumbia, anD canaDa, aLL impLieD warranties,
incLuDing but not LimiteD to, any impLieD warranty of
merchantabiLity or fitness for a particuLar use or
purpose, are LimiteD in Duration to one year from the
Date of originaL purchase. in no event shaLL Dacor be
LiabLe for inciDentaL eXpense or consequentiaL Dam-
ages. no warranties, eXpress or impLieD, are maDe to
any buyer for resaLe.
some states do not allow limitations on how long an
implied warranty lasts, or do not allow the exclusion or
limitation of inconsequential damages, so the above limi-
tations or exclusions may not apply to you. this warranty
gives you specific legal rights, and you may also have
other rights that vary from state to state.