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Limited warranty – StorCase Technology DE75i-A User Manual

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StorCase Technology, Inc.

DE75i-A User's Guide - Rev. C01

LIMITED WARRANTY

STORCASE TECHNOLOGY, Incorporated (“StorCase”) warrants that its products will be free

from defects in material and workmanship, subject to the conditions and limitations set forth

below. StorCase will, at its option, either repair or replace any part of its product that proves

defective by reason of improper workmanship or materials. Repair parts or replacement

products will be provided by StorCase on an exchange basis, and will be either new or

reconditioned to be functionally equivalent to new.

This warranty does not cover any product damage that results from accident, abuse, misuse,

natural or personal disaster, external power surge or failure, or any unauthorized disassem-

bly, repair or modification. StorCase will not be responsible for any software, firmware or other

customer data stored within, or interfacing with a StorCase product.

Duration of Warranty

Seven-Year Warranty: The following StorCase products are covered by this warranty for

a period of seven (7) years from the original date of purchase from StorCase or its authorized

reseller: all Data Express

®

removable device enclosures and all StorCase interface cables and

accessories specifically intended for use with these products. Data Silo

®

, Data Stacker

®

and

InfoStation

®

products are covered by this warranty for a period of seven (7) years, excepting

the RAID controller, power supply, fan and blower components, which are covered by the

three-year warranty described below.
Three-Year Warranty: The following StorCase products are covered by this warranty for

a period of three (3) years from the original date of purchase from StorCase or its authorized

reseller: all Rhino

®

JR external expansion chassis and all RAID controller modules. In addition,

the following components of the Data Silo

®

, Data Stacker

®

, InfoStation

®

products are subject

to warranty for a period of three (3) years: all power supplies, fans and blowers.

Warranty Claim Requirements

To obtain warranty service, the defective product must be returned to your local authorized

StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory

service center.

For defective products returned directly to StorCase, a Return Material Authorization (“RMA”)

number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA

number must be prominently displayed on the outside of the return package. Shipments must

be freight-prepaid and insured, and must include the product serial number, a detailed

description of the problem experienced, and proof of the original retail purchase date. Products

must be properly packaged to prevent damage in transit. Damage resulting from improper

packaging will not be covered by this warranty. The StorCase factory service center is located

at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.