RTA Products RTA-4907 - Manual (Page 3)

TECHNI MOBILI CHAIR WARRANTY
2-YEAR WARRANTY
1. RTA Products, LLC has warranted the Techni Mobili office chairs to the original purchaser who acquired a
new product from RTA Products or its authorized resellers of the product against defects in material or
workmanship.
2. This warranty is expressly limited to the repair or replacement (at its option) of defective chair components
or materials that fails under normal use as a result of a defect in materials or workmanship. This warranty is
limited to merchandise purchased in the Continental United States. No assembly labor is included. The word
“defects” as used in this warranty, is defined as imperfections that impair the utility of the product.
3. This warranty applies under conditions of normal use, but does not apply to defects that result from
intentional damage, negligence, unreasonable use or exposure.
4. Liability for consequential damages is excluded to the extent exclusion is permitted by law. This warranty
gives you specific legal rights, and you may have other rights that vary from State to State.
5. RTA Products does not warrant: a) natural variations in character marks b) changes in surface finishes due
to aging or exposure to light c) marks, scars, or wrinkles occurring naturally in leather d) failure resulting \
from normal wear and tear e) the matching of colors, grains, or textures of natural materials f) the colorfast
ness or the matching of textiles, including an exact match to cuttings or to swatch cards g) damage,
marking, or staining of veneer surfaces due to contact with rubber or similar compounds, damage from
sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight h) we do not
warrant products that are exposed to extreme environmental conditions or that have been subject to
improper storage.
6. RTA Products shall not be liable for loss of time, inconvenience, commercial loss, or incidental or
consquential damages.
7. Any modification to the original product voids the warranty. We do not warrant the performance of the
product when used in combination with other than original products.
8. This product has been designed for and is intended for office and home-office use only. This warranty is
Original Purchaser’s sole remedy for product defects, and this warranty does not extend to any product, or
damage to any product, caused by or attributed to abuse or misuse, products used for commercial or rental
purposes, use modifications of, or attachments to the product, and products or parts not used, maintained,
or extended hereunder is in lieu of any and all other warranties, express or implied, including without
limitations any implied warranty or merchantability or of fitness for a particular purpose.
9. Report any defects to RTA Products, LLC together with your sales receipt or other proof of purchase. If the
chair is defective within the terms of the warranty, RTA Products, LLC will furnish a replacement chair (at its
option) at no cost of equal or similar value and design.
10. RTA Products will advise you of the procedure to follow in making warranty claims. The following are the
procedures for warranty claims:
a) Call us Monday – Friday, from 9am-5pm (Eastern Time) at (866) 782-8262 to explain the defect and give
your name, address and phone number. Please have ready the model number of our product, date and
place of purchase. You can also write to us by e-mail to [email protected] and include the same
information.
b) If we determine that replacement will remedy the situation, and in order to determine the extent or the
cause of the defect, purchaser will need to send the part in question at purchaser’s expense. Once we
receive the part, we will examine it and determine whether the claim is valid (or not), and then proceed to
send the replacement. We will ship the replacement at our expense.