ParkZone PKZ4875 - Manual (Page 7)

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Warranty
Warranty Period:
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship at
the date of purchase by the Purchaser.
Limited Warranty:
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER. This warranty covers only those Products
purchased from an authorized Horizon dealer. Third party
transactions are not covered by this warranty. Proof of
purchase is required for warranty claims. Further,
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE
HAVE DETERMINED THAT THE PRODUCT WILL
SUITABLY MEET THE REQUIREMENTS OF THE PUR-
CHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereun-
der shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be
defective. In the event of a defect, these are the
Purchaser’s exclusive remedies. Horizon reserves the
right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are at
the sole discretion of Horizon. This warranty does not
cover cosmetic damage or damage due to acts of God,
accident, misuse, abuse, negligence, commercial use, or
modification of or to any part of the Product. This
warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair
by anyone other than Horizon. Return of any goods by
Purchaser must be approved in writing by Horizon
before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN
ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.
Further, in no event shall the liability of Horizon exceed
the individual price of the Product on which liability is
asserted. As Horizon has no control over use, setup, final
assembly, modification or misuse, no liability shall be
assumed nor accepted for any resulting damage or
injury. By the act of use, setup or assembly, the user
accepts all resulting liability.
If you as the Purchaser or user are not prepared to
accept the liability associated with the use of this
Product, you are advised to return this Product
immediately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Safety Precautions:
This is a sophisticated hobby Product and not a toy. It
must be operated with caution and common sense and
requires some basic mechanical ability. Failure to operate
this Product in a safe and responsible manner could
result in injury or damage to the Product or other
property. This Product is not intended for use by children
without direct adult supervision. The Product manual
contains instructions for safety, operation and
maintenance. It is essential to read and follow all the
instructions and warnings in the manual, prior to
assembly, setup or use, in order to operate correctly and
avoid damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [email protected],
or call 877.504.0233 toll free to speak to a service
technician.
Inspection or Repairs:
If this Product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the Product securely using a shipping carton. Please
note that original boxes may be included, but are not
designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. A Service Repair Request
is available at www.horizonhobby.com on the “Support”
tab. If you do not have internet access, please include
a letter with your complete name, street address, email
address and phone number where you can be reached
during business days, your RMA number, a list of the
included items, method of payment for any
non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be
United States:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring warranty inspection or repair
should be shipped to the following address:
Horizon Support Team
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at
[email protected] with any questions
or concerns regarding this product or warranty.
United Kingdom
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 1279 641 097 or e-mail us at
[email protected] with any questions or
concerns regarding this product or warranty.
Germany
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Technischer Service
Otto Hahn Str. 9a
25337 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at
[email protected] with any questions or concerns
regarding this product or warranty.
included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs:
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs:
Should your repair not be covered by warranty the repair
will be completed and payment will be required without
notification or estimate of the expense unless the
expense exceeds 50% of the retail purchase cost. By
submitting the item for repair you are agreeing to
payment of the repair without notification. Repair
estimates are available upon request. You must include
this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Please advise
us of your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. If
you choose to pay by credit card, please include your
credit card number and expiration date. Any repair left
unpaid or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly. Please
note: non-warranty repair is only available on electronics
and model engines.
Warranty (continued)