ParkZone PKZ3110 User Manual
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If you as the Purchaser or user are not prepared to accept the liability
associated with the use of this Product, you are advised to return this
Product immediately in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of
law principals).
Safety Precautions:
This is a sophisticated hobby Product and not a toy. It must be operated
with caution and common sense and requires some basic mechanical ability.
Failure to operate this Product in a safe and responsible manner could result
in injury or damage to the Product or other property. This Product is not
intended for use by children without direct adult supervision. The Product
manual contains instructions for safety, operation and maintenance. It is
essential to read and follow all the instructions and warnings in the manual,
prior to assembly, setup or use, in order to operate correctly and avoid
damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot provide warranty
support or repair. Once assembly, setup or use of the Product has been
started, you must contact Horizon directly. This will enable Horizon to better
answer your questions and service you in the event that you may need
any assistance. For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to speak
to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. A Service Repair Request
is available at www.horizonhobby.com on the “Support” tab. If you do not
have internet access, please include a letter with your complete name,
street address, email address and phone number where you can be reached
during business days, your RMA number, a list of the included items,
method of payment for any non-warranty expenses and a brief summary of
the problem. Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for repair you are agreeing
to payment of the repair without notification. Repair estimates are available
upon request. You must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Please advise us of your preferred method
of payment. Horizon accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover cards. If you choose to
pay by credit card, please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 0 days will be considered
abandoned and will be disposed of accordingly. Please note: non-
warranty repair is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to
the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped
to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding
this product or warranty.