NEMO Equipment GOG - Manual (Page 6)

NEMO Warranty
NEMO guarantees every product we sell. We put a great effort
into choosing the best materials and providing you with the
highest level of workmanship. If one of our products does not
meet your expectations during its useful life, we promise to
repair it, replace it, exchange it, or give you a refund at our
discretion. NEMO does not warranty products against normal
wear and tear, unauthorized modifications or alterations,
improper use, improper maintenance, misuse or neglect or if the
product is used for a purpose for which it is not intended. Except
as expressly set forth in these terms and conditions, NEMO is not
liable for any direct, indirect or consequential damages arising
out of or resulting from the use of a NEMO product. The
warranties set forth in these terms and conditions are in lieu of all
other warranties, express or implied, including without limitation,
implied warranties of merchantability or fitness for a particular
purpose.
NEMO Repair
If you have any problems with a NEMO product, please contact
Rainy Pass Repair, Inc., the industry leader in outdoor product
care for repair or replacement. If you have any questions
regarding warranty and repair, or if you need to send a product
in for service, please call Rainy Pass. It is not necessary to clean
the item before sending, but it will be appreciated if you remove
any excessive soiling. Rainy Pass will be happy to give you advice
about safely cleaning your product. Please provide the following
when you send a NEMO product to Rainy Pass:
A note with your name, phone number, address, e-mail
and problem description. A repair form can be
downloaded at:
www.nemoequipment.com/pdf/NEMO_repairform.pdf
Mark all damaged areas on the product with masking tape.
Pack the product in a sturdy cardboard box with plenty of
room. If possible, use the original box to reduce waste.
Ship to:
Rainy Pass Repair, Inc.
4415 Stone Way North
Seattle, WA 98103 To contact Rainy Pass:
Phone: 1.888.747.7867
Email: [email protected]
www.rainypass.com
7. Kinks cannot be fixed without removing the bladder. Since
kinks require repeating this entire process, it is best to take your
time and be sure the new bladder slides into the airbeam with
the valve oriented in the right direction and without any twists.
NEVER OPEN BLADDER ACCESS
POCKETS WHEN AIRBEAM IS INFLATED.
4. Tie the valve end of the damaged bladder to the non-valve
end of the new bladder. Gently pull on the end of the damaged
bladder to drag the new bladder into the airbeam. NOTE: Be
careful not to twist the new bladder while pulling into the
airbeam.
*To prevent twisting, it helps to carefully lay out the new bladder
flat on the ground with the valve oriented the right direction.
6. Push the bladder valve back through the Hypalon® hole in the
airbeam. Carefully close both sets of Velcro® for each bladder
access pocket. Slowly reinflate the airbeam checking to make
sure the bladder reaches the airbeam ends and that there are no
kinks. NOTE: Kinks, or areas where the airbeam is not inflating, are
likely due to a twist in the bladder.
5. Once the new bladder has been pulled into position in the
airbeam, untie the damaged bladder. Be certain there is extra
bladder material at both ends of the airbeams. Gently press the
extra material into the ends of the airbeam without folding.
NOTE: If the bladder does not reach the end of the airbeam, it
is likely to burst during inflation.
3. To swap in a new bladder, push the valve back through its
Hypalon® hole. A small amount of force may be needed. Be
careful not to tear the airbeam.
2. Open the bladder access pockets of the deflated airbeam. If
the puncture is easily accessible, read the Repairing Bladders
section above for repair instructions.