Customer support – Activision Call of Duty: Black Ops II User Manual

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CUSTOMER SUPPORT

Note: Please do not contact Customer Support for hints/codes/cheats; only technical

issues.
Internet: http://www.activision.com/support
Our support section of the web has the most up-to-date information available. We

update the support pages daily, so please check here first for solutions. If you cannot

find an answer to your issue, you can submit a question/incident to us using the online

support form. A response may take anywhere from 24–72 hours depending on the

volume of messages we receive and the nature of your problem.
Note: all support is handled in English only.
Note: The on-line multiplayer component of Activision games are handled only through

web support.
Phone: (800) 225-6588
You can call our 24-hour automated voice system for answers to our most frequently

asked questions at the above number. Contact a Customer Support representative

at the same number between the hours of 9:00 a.m. and 5:00 p.m. (Pacific Time),

Monday through Friday, except holidays. Please see the Limited Warranty contained

within our Software License Agreement for warranty replacements. We recommend

that you first contact an Activision Technical Support Representative by phone

or internet before sending your product to us. In many cases, a replacement is

not necessary to resolve your problem. Our support representatives will help you

determine if a replacement is necessary. If a replacement is appropriate we can issue

you an Incident/Reference number to help process your replacement. Non-warranty

game returns/refunds should be dealt with by the retailer or online site where you

purchased the product.
To view a full length manual, including credits, visit