Drolet ECO-45 - Manual (Page 29)

DROLET LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of
purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your
DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack
of maintenance, negligence or accident during transportation are not covered by this warranty.
This warranty does not cover any scratch, corrosion, warping, or discoloration caused by over firing, abrasives or chemical
cleaners. Any defect or damage caused by the use of unauthorized parts or others than original parts void this warranty. An
authorized qualified technician must perform the installation in accordance with the instructions supplied with this product
and all local and national building codes. Any service call related to an improper installation is not covered by this
warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect and reasonable transportation fees will be refunded. Repair work covered by
the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the
manufacturer. Labour cost and repair work to the account of the manufacturer are based on predetermined rate schedule and
must not exceed the wholesale price of the replacement part. All labour and freight costs covered by this warranty are
limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of any warranted but defective parts The manufacturer shall in no event be responsible for any special,
indirect, consequential damages of any nature, which are in excess of the original purchase price of the product.
WARRANTY APPLICATION
DESCRIPTION
PARTS LABOUR
Combustion chamber (welds only), heat exchanger, auger, and
castings.
Lifetime 5 years
Plating (defective manufacture) – subject to limitations above Lifetime n/a
Convection blower, combustion blower, auger motor, and PC board 2 years 1 year
Stainless steel baffle and parts 5 years 3 years
Carbon steel baffle and parts 2 years 1 year
Ceramic glass (thermal breakage only*) 2 years n/a
Heat sensors, switches, and igniter. 1 year 1 year
Paint (peeling), ceramic logs, gaskets, and masonry-like panels 1 year n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your DROLET dealer. Prior to your call make sure you
have the following information necessary to your warranty claim treatment:
•
Your name, address and telephone number;
•
Bill of sale and dealer’s name;
•
Serial number and model name as indicated on
the nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your DROLET dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically
and returned to sender.