TruTrak TS-83 Rev C - Manual (Page 18)

18
Warranty
On
TruTrak
Flight
Systems
Products
We
at
TruTrak
Flight
Systems
know
how
important
it
is
to
feel
as
though
the
customer
is
purchasing
a
product
that
the
manufacturer
is
going
to
stand
behind.
For
this
reason
we
want
offer
more
than
the
basic
one-­‐year
warranty
that
is
standard
to
this
industry.
The
warranty
on
all
TruTrak
products
will
be
three
years
from
the
date
of
purchase.
Abuse
and
misuse
of
a
product
are
not
covered
under
this
warranty.
Modification
to
a
product
may
void
the
warranty,
as
well
as
carry
a
penalty
when
upgrading
to
another
product.
This
three-­‐year
warranty
will
be
for
all
products
except
the
Pictorial
Turn
&
Bank,
which
will
continue
to
have
a
warranty
of
one
year
from
the
date
of
purchase.
Return
Merchandise
Policy
And
Procedure
Under
no
circumstances
should
products
be
returned
to
TruTrak
without
first
obtaining
a
Return
of
Merchandise
Authorization
number
(RMA
#)
from
TruTrak.
An
RMA#
may
be
obtained
by
contacting
us
at
866-­‐878-­‐8725.
Products
that
do
not
have
an
RMA
#
will
not
be
processed.
Please
include
documentation
stating
the
reason
for
the
return
and
describing
any
symptoms,
failure
modes,
suspected
causes
of
damage,
diagnostics
performed,
data
collected,
etc.
Product(s)
should
be
packaged
in
their
original
shipping
containers.
In
lieu
of
this,
they
should
be
very
carefully
packaged
in
containers
suitable
to
protect
them
during
transit.
For
your
protection,
items
should
be
insured
for
the
full
value.
Note
that
damage
caused
during
shipping
will
not
be
repaired
under
warranty.
The
outside
of
the
box
must
be
clearly
marked
with
the
RMA
#
issued
by
TruTrak
and
the
RMA
#
must
also
be
noted
on
the
return
documents.
Products
will
be
returned
to
the
customer
at
no
charge
via
FedEx
Ground
or
UPS
Ground.
If
customer
requests
expedited
shipping
(2
nd
Day
or
Overnight)
they
will
be
charged
the
shipping
cost
and
must
supply
a
credit
card
number.