StarTech.com 1UCABCONS19 - Manual (Page 19)

Instruction Manual 16
Technical Support
StarTech.com’s lifetime technical support is an integral part of our commitment to provide industry-
leading solutions. If you ever need help with your product, visit www.startech.com/support and access
our comprehensive selection of online tools, documentation, and downloads.
Warranty Information
This product is backed by a one year warranty.
In addition, StarTech.com warrants its products against defects in materials and workmanship for the
periods noted, following the initial date of purchase. During this period, the products may be returned
for repair, or replacement with equivalent products at our discretion. The warranty covers parts and labor
costs only. StarTech.com does not warrant its products from defects or damages arising from misuse,
abuse, alteration, or normal wear and tear.
Limitation of Liability
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their officers, directors,
employees or agents) for any damages (whether direct or indirect, special, punitive, incidental,
consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of or
related to the use of the product exceed the actual price paid for the product. Some states do not allow
the exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or
exclusions contained in this statement may not apply to you.
Screen Quality & Pixel Policy
During the manufacturing process, certain cosmetic imperfections can occur which do not constitute
defects in the screen requiring an RMA replacement. Defective or “dead” pixels or sub-pixels are common
to all manufacturers of LCD displays. Visual imperfections are caused by one or more defective pixels or
sub-pixels.
A pixel is comprised of one red, one green, and one blue sub-pixel. If a defective whole pixel is always on,
it will appear as a bright spot, typically white, yellow or other bright color, while if it is always off, it will
appear as a dark brown of black spot visible on a bright background. A defective sub-pixel is less visible
than a defective whole pixel as it is smaller, and dependent on the color of the defective sub-pixel as
contrasted to the background color.
A display is not deemed defective if it contains less than and up to:
• 3 bright dots (pixel always on)
• 5 dark dots (pixel always off)
• 5 total bright and dark dots (on and off pixels)
If your display appears to have defective pixels or sub-pixels, or if you should have any questions relating
to this policy, please contact StarTech.com technical support either by phone, online live chat, or email.