Pro Boat PRB3500 - Manual (Page 15)

15
Inspection or Repairs
If this Product needs to be inspected
or repaired, please call for a Return
Merchandise Authorization (RMA). Pack
the Product securely using a shipping
carton. Please note that original boxes
may be included, but are not designed to
withstand the rigors of shipping without
additional protection. Ship via a carrier
that provides tracking and insurance for
lost or damaged parcels, as Horizon is
not responsible for merchandise until it
arrives and is accepted at our facility.
A Service Repair Request is available at
www.horizonhobby.com on the “Support”
tab.
If you do not have internet access,
please include a letter with your complete
name, street address, email address and
phone number where you can be reached
during business days, your RMA number,
a list of the included items, method of
payment for any non-warranty expenses
and a brief summary of the problem.
Your original sales receipt must also
be included for warranty consideration.
Be sure your name, address, and RMA
number are clearly written on the outside
of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have been
met, your Product will be repaired or
replaced free of charge.
Repair or replacement decisions are at
the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of
the retail purchase cost. By submitting
the item for repair you are agreeing to
payment of the repair without notification.
Repair estimates are available upon
request. You must include this request
with your repair. Non-warranty repair
estimates will be billed a minimum
of ½ hour of labor. In addition you
will be billed for return freight. Please
advise us of your preferred method of
payment. Horizon accepts money orders
and cashiers checks, as well as Visa,
MasterCard, American Express, and
Discover cards. If you choose to pay by
credit card, please include your credit
card number and expiration date. Any
repair left unpaid or unclaimed after
90 days will be considered abandoned
and will be disposed of accordingly.
Please note: non-warranty repair is
only available on electronics and model
engines.
Electronics and engines requiring
inspection or repair should be shipped to
the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty
inspection or repair should be shipped to
the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any
questions or concerns regarding this
product or warranty.
Warranty Information