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Preparing to call technical support – Compaq 5017 User Manual

Page 30

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A–4

Reference Guide

Troubleshooting

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Have the
following information available when you call:

The monitor

Monitor model number

Serial number for the monitor

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Hardware and software you are using