Whirlpool EH23EFX - Manual (Page 11)

If you need service or assistance, we suggest
you follow these four steps:
1. Before ealling for assistanee...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If the electricity goes off:
Learn how long the power will be off by calling the
power company.
•
\f service is to be interrupted 24 hours or less, keep
the freezer closed. Most food will stay frozen
• If service is to be interrupted longer than 24 hours,
do this:
1. Remove all unfrozen food and store in a frozen
food locker. OR...
2. Place 2 lbs, (0 9 kg) of dry ice in freezer for every
cu, ft of freezer space. This will keep frozen foods
for 2 to 4 days. Wear gloves to protect your hands
from dry ice burns
3. If neither fooa locker storage or dry ice is avail­
able, use or can perishable food at once
• The length of time food will stay frozen depends on
several factors. For instance: a full freezer will remain
cold longer than a freezer partially filled. And a
freezer full of meat will stay cold longer than a
freezer filled with baked goods Also, if the food still
contains ice crystals, it may be safely refrozen, al­
though the quality and flavor may be affected Use
this food as soon as convenient If the condition of
the food is poor or is in any way questionable, it is
wise to dispose o* it.
If your freezer stops running:
• Is the power supply cord plugged into a live circuit
with the proper voltage^ [See page 4 )
• Have you checked your home's main fuses or circuit
breaker box^
• Is the Temperature Control turned ON t
If the motor seems to run too long:
1. If large amounts of unfrozen food have been put
Tito the freezer, tire motor will run longer,
2. On hot summer days or if the room is hot, the motor
will run longer L - provide the correct amount of
cooling
If the freezer feels warm:
During normal operating conditions the freezer
cansfers heat removed from food packages and air
space to the outside room air. The freezer cabinet
may feel warm
If frost builds up on the trim strip around top ot
cabinet:
1. Check the fit of fhe lid to moke sure it is sealing.
With the lid closed, press down firmly on the edges
or at the center of the lid This pressure will cause
the flexible lid tc fit flat against the cabinet and
seal
2. Do not open or c ase the lid by grasping a corner
Use the handle.
2. If you need assistance*...
Caii Whiripool COOL-LINE ®service assistance
teiephone number. Dial free from:
Continental U.S.................................(800) 253-1301
Michigan........................................... (800) 632-2243
Aiaska & Hawaii .............................. (800) 253-1121
and talk with one of our trained Consultants. The Con­
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces­
sary, recommend a qualified service company in
your areo.
3
. If you need service*...
Whirlpool has a na­
tionwide network of
_ franchised TECH-CARE®
Service Companies.
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States, To locate TECH-
CARE service in your area, call our COOL-LINE service
assistance telephone number [see Step 2) or look in
your telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR - SERVICE & REPAIR MAJOR - REPAIRING & PARTS
OR
w h i r l p o o l a p p l i a n c e s w h i r l p o o l a p p l i a n c e s
FR AN CH IS ED TEC H -C AR E SER VI CE FR AN CH IS ED TLCH - CA RE SE RV IC E
WhirliMJol
rfc//-GA/ef
FRANCHISED SERVICE
SKh'V/CK COMPAMKS
XY Z S ERV IC E CO
123 Mdple 999-i
st:/{vicp (<)\i/>A.\if-:s
XY 'Z SE RV IC E C O
1?3 Maple 999--
OR
WASHING MACHINES. DRYERS
& IRONERS-SERVICING
W HI RLPOOL A PP LI AN CE S
FR AN CH IS ED TEC H -C AR E SER VI CE
sKh’V/ch: roMi'AMPs
XY Z S ERV IC E CO
l23MapT^ 999-9999
4
. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul­
tants, or if you prefer, write to:
Mr Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33, North
Benton Harbor, Ml 49022
■‘If you must call or write, please provide: model
number, serial number, date of purchase, and a com­
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.