Whirlpool 8ET20DK - Manual (Page 21)

If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance's complete
model and serial nurr^ers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE SOLUTION
Your refrigerator
will not operate The power supply cord is not
plugged into a live circuit with
proper voltage.
A household fuse has blown or
circuit breaker tripped.
The Refrigerator Control is not
set correctly. Firmly plug power cord into a live circuit
with proper vohage. (See page 5.)
Replace household fuse or reset circuit
breaker.
Set Refrigerator Control to a numbered
setting. (See page 7.)
Unfamiliar
sounds or a
rattling/jingling
noise There is something on top of or
behind the refrigerator.
The sounds are normal. Remove item from on top of or behind
the refrigerator.
New features on your new refrigerator
make new sounds. (See Understanding
the sounds you may hear” on page 14.)
There is water in
the defrost pan This is normal in hot, muggy
weather. The pan may even be
half full. Make sure the refrigerator is level so the
pan does not overflow.
The lights do
not work
A household fuse has blown or
circuit breaker tripped.
The power supply cord is not
plugged into a live circuit with
proper voltage.
The bulb is burned out.
Replace household fuse or reset circuit
breaker.
Firmly plug power cord into a live circuit
wKh proper voltage. (See page 5.)
Replace bulb. (See page 13.)
The optional ice
maker will not
operate
The freezer has not had
enough time to get cold.
The signal arm is in the OFF
(up) position.
The water valve is turned off.
Water is not getting to the ice
maker.
Allow the freezer time to get cold-this
could take overnight.
Push signal arm down to the ON
position. (See page 12.)
Turn the water valve on.
Check the water line for clogs or leaks.
The motor
seems to run
too much The condenser coils are dirty.
It is hot outside or in the room.
The door has been opened
frequently.
A large amount of food has
been put in at one time.
Clean the coils (See page 16.)
On hot days, or if the room is too warm,
the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool
down the interior when food is added.
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