Whirlpool ET20GM - Manual (Page 15)

If you need service or assistance,
we suggest you follow these five steps:
!• Before ealling for assistance...
2
.
If you need assistance*...
Performance problems often result from little things
you con find and fix yourself without tools of any kind.
If your refrigerator will not operate:
• Is the electric cord plugged into a live circuit with
proper voitage? (See page 4.)
• Have you checked your home's main fuses or circuit
breaker box?
• Is the Refrigerator Control ON?
It there is a rattling or jingling noise or unfamiliar
sounds:
• Is something on top or behind the refrigerator making
noise when the refrigerator is running?
• New features on your new refrigerator make new
sounds. You may be hearing air flowing from the fans,,
timer clicks for the defrosting cycle, or defrost water
draining in the defrost pan.
if your ice maker wili not operate:
• Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
• Is the signal arm ON...in the down position?
• Is the water valve turned on? Is water getting to the ice
maker?
If there Is water in the defrost pan:
• This is normal in hot, muggy weather. The pan can
even be half full. Make sure the refrigerator is level so
the pan does not overflow.
If the lights are not working:
• Have you checked your home's main fuses or
circuit breaker box?
• Is the power supply cord plugged into a live cir­
cuit with the proper voltage? (See page 4.)
If a bulb Is burned out:
• See instructions for changing light bulbs on page 8.
Use appliance bulbs only
If the motor seems to run too much:
• Is the condenser, free of dust and lint?
• On hot days,or it the room is warm, the motor naturally
runs longer.
• Ifthe door has been opened a lot.orifa largeamount
of food has been put in, the motor will run longer to
cool down the interior
Remember: Motor running time depends on different
things; number of door openings, amount of food
stored; temperature of the room, setting of the controls.
Your new refrigerator may be larger than your old
one so it has more space to be cooled. It also has a
regular freezer instead of a frozen food compartment.
All this means better refrigeration and may require
more running time than your old one.
Call Whirlpool COOL-LINE®servlce assistance tele­
phone number. Dial tree from anywhere In the U.S.:
1
-
800
-
253-1301
and talk with one of our trained Consultants. The Con­
sultants can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces­
sary, recommend a qualified service company in your
area.
3
.
If you need service*...
Whirlpooi has a nationwide network
of franchised TECH-CARE® service
companies.
TECH-CARE service
technicians are trained to fulfill the
product warranty and provide after­
warranty service, anywhere in the United States. To lo­
cate TECH-CARE service in your area, call our COOL­
LINE service assistance teiephone number (see Step 2)
or look in yourtelephone directory Yellow Pages under:
Whirlpool
rfC^-CAfif
FRANCHISED SERVICE
APPLIANCES-HOUSEHOLD-
MAJOR-SERVICE & REPAIR
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
'K ('OMPASIES
XYZ SERVICE CO
123 MAPLE 999-9999
OR
ELECTRICAL APPLIANCES-
MAJOR - REPAIRING & PARTS
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SKHVK'E COMPANIES
XYZ SERVICE CO
123 MAPLE 999-9999
OR
WASHING MACHINES, DRYERS i
& IRONERS-SERVICING I
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVH E COMPANIES \
XYZ SERVICE CO I
123 MAPLE 999-9999 I
4
.
If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
fonts, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33, North
Benton Harbor, Ml 49022
5
.
If you need FSP®
replacement parts*...
FSP®is a registered trademark of Whirlpool Corpora­
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool COOL-LINE service
assistance number in Step 2.
*lf you must call or write, please provide: model
number, serial number, date of purchase, ahd a com­
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
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