Whirlpool RB1300XK - Manual (Page 15)

If you need service or j^sistance,
we suggest you follow these four steps:
1
.
Before calling for
assistance...
Performance problems often result from
little things you can find and fix yourself with­
out tools of any kind.
If nothing operates:
• Is the oven correctly wired to a live circuit
with the proper voltage? (See Installation
Instructions.)
• Have you checked the main fuse or circuit-
breaker box?
If the upper oven will not operate:
• Is the Upper Oven Selector turned to a set­
ting (BAKE or BROIL, but not TIMED)?
• Is the Upper Oven Temperature Oontrol
turned to a temperature setting?
If the lower oven will not operate:
• Is the Lower Oven Temperature Control
turned to a temperature setting?
If soil Is visible on continuous-cleaning oven
finish:
• The special finish is designed to graduaiiy
reduce oven soil during normai baking
or roasting. It is not designed to keep your
oven spotiess...oniy presentably ciean.
• If you broil often, you may see oven soil.
• The door is cooler than oven walls. Soil will
be more visible on the doorthan other
areas in the oven. See page 13, "Hand
Cleaning."
If cooking results aren’t what you expect:
• Is the oven level?
• Are you using pans recommended in the
Cooking Guide?
• If baking, have you allowed V /2 to 2 inches
(4-5 cm) on all sides of the pans for air
circulation?
• Does the oven temperature seem too low or
too high? See page 5, "Resetting the oven
temperature controls.”
• Have you preheated the oven as the rec­
ipe calls for?
• Are the pans the size called for in the
recipe?
• Are you following a tested recipe from a
reliable source?
• Do the cooking utensils have smooth, flat
bottoms?
See the Cooking Guide tor more informa­
tion on cooking problems and how to
solve them.
A • If yott need assistance*...
Cail the Whirlpool COOL-LINE' service as­
sistance telephone number. Dial free from:
Continental U.S................... (800)253-1301
Michigan............................... (800) 632-2243
Alaska & Hawaii....................(800)253-1121
and talk with one of our trained Consultants.
The Consultant can instruct you in how to ob­
tain satisfactory operation from your appli­
ance or, if service is necessary, recommend a
qualified service company in your area.
3
*
If yott need service*...
Whirlpool has a
nationwide net­
work of franchised
TECH-CARE" Ser­
vice Companies.
TECH-CARE service
technicians
are
trained to fulfill the
product warranty
and provide after­
warranty service, anywhere in the United
States. To locate TECH-CARE service in your
area, call our CCCL-LINE service assistance
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
Whirip^l
FRANCHISED SERVICE
APPLIANCES—HOUSEHOLD-
MAJOR—SERVICE« REPAIR
ELECTRICAL APPLIANCES—
QQ MAJOR—REPAIRING & PARTS
WHIRLPOOLAPPLIANCES " WHIRLPOOL APPLIANCES
f r a n c h i s e d TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
SERVICE COMPAMES
XYZSERVICE CO
123 Maple
SER VICE COMPANIES
XYZ SERVICE CO
999-9999 123 Maple 999-9999
OR
WASHING MACHINES, DRYERS
& IRONERS—SERVICING
WHIRLPOOLAPPLIANCES
FRANCHISED TECH-CARE SERVICE
SER VICE COMPANIES
XYZSERVICE CO
123 Maple 999-9999
4
.
If you have a problem ^
Call our COOL-LINE service assistance tele­
phone number (see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
*lf you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re­
spond to your request for assistance.
15