Whirlpool EH15VSXL - Manual (Page 8)

If you need service or
assistance, we suggest you
follow these four steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If electricity goes off
Learn how long power will be off by calling the
power company,
1. It service is to be interrupted 24 hours or less,
keep freezer closed. Most food will stay frozen,
2. If service is to be interrupted longer than 24
hours, do this:
(a) Remove all frozen food and store in a fro­
zen food locker Or...
(b) Place dry ice on top of food, using as large
pieces as possible Protect your hands with
gloves when using dry ice
(c) If neither food locker storage nor dry ice is
available, use or can perishable food at
once
3. The length of time food will stay frozen de­
pends on several factors For instance: a full
freezer will remain cold longer than a freezer
only partially filled. And a freezer full of meat
will stay cold longer than a freezer filled with
baked goods. Also, if the food still contains
ice crystals, it may be safely refrozen, al­
though the quality and flavor may be af­
fected. Use this food as soon as convenient. If
the condition of the food is poor or is any way
questionable, it is wise to dispose of if
If freezer stops running
1. Check to see if power cord is plugged into
the outlet.
2. Check fuse box or circuit breaker.
3. Check electric company for a power failure.
If motor seems to run too long
1. If large amounts of unfrozen food have been
put into the freezer, motor will run longer.
2. On hot summer days or if room is hot, motor
will run longer to provide correct amount of
cooling.
It treezer feels warm
During normal operating conditions the freezer
transfers heat removed from food packages and
air space to the outside room air. The freezer cab­
inet may feel warm.
If frost builds up on the trim strip around top of
cabinet
1. Check the fit of the lid to make sure it is seal­
ing. With the lid closed, press down firmly on
the edges or at the center of the lid. This pres­
sure will cause the flexible lid to fit flat against
the cabinet and seal.
2. Do not open or close the lid by grasping a
corner. Use the handle.
2. If you need assistance*...
Call Whirlpool COOL-LINE’ service assis­
tance telephone number. Dial free from:
Continental U.S........................ (800)253-1301
Michigan.................................. (800) 632-2243
Alaska & Hawaii ...................... (800) 253-1121
and talk with one of our trained Consultants, The
Consultant can instruct you in how to obtain satisfac­
tory operation from your appliance or, if service is
necessary, recommend a qualified service com­
pany in your area.
3. If you need service*...
Whirlpool has a na­
tionwide network of
franchised TECH-CARE"
Service
Companies,
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States.
To locate
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2) or
look in your telephone directory Yellow Pages under
APPLIANCES-HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR- SERVICE A REPAIR MAJOR - REPAIRING & PARTS
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
WWrip^l
rfe^-GA^f
FRANCHISED SERVICE
SERVK 't: CO MPA MES
XYZ SERVICE CO
123 Maple...................... 999-9999
SERVICE COMPARES
XYZ SERVICE CO
123 Maple........................ 999-9999
\VhiriDool
H o m e A p p l i a n c e s
OR
WASHING MACHINES. DRYERS
& IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPA.MES
XYZ SERVICE CO
123 Maple........................ 999-9999
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul­
tants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
If you must coll or write, please provide: model
number, serial number, dote of purchase, and a
complete description of the problem. This informa­
tion is needed
in
order to better respond to your
request for assistance.
Benton Harbor. Michigan Automatic Washers. Clothes Dryers.
Freezers. Relrigerator-Freezers, Ice Makers. Dishwashers.
Buill-ln Dvens and Surlace Units. Ranges. Microwave Ovens.
Compactors. Room Air Conditioners. Dehumidiliers. Central
Heating and Air Conditioning Systems.
Part No. 728395 Printed in U.S. A.